Cebu Pacific

Senator Nancy Binay on Saturday, July 8, lauded Cebu Pacific after the budget airline announced that it would be removing the expiration date of its travel fund as well as extending its travel voucher validity to 18 months starting Aug. 1.

"We thank Cebu Pacific for heeding the call of airline passengers. Isa sa mga napagusapan natin noong nakaraang. This is just the first step. Malaking bagay itong desisyon ng Cebu Pacific para patunayan na nakikinig sila sa hinaing ng kanilang mga customers (Cebu Pacific’s big step shows that it was heeding customers’ calls),” Binay said.

Binay, chairperson of the Senate Tourism Committee, also noted how Cebu Pacific now has clear guidelines on compensation for flight disruptions.

According to Cebu Pacific, passengers who have experienced disruptions in flight operations could now avail of two-way travel vouchers for flights canceled within 72 hours, and one-way travel vouchers for flights delayed for four to six hours.

"The safety and convenience of passengers should always be our top priority,’’ she said.

"I believe this is a step in the right direction to earn back the trust of the public at maresolba ang mga aberyang nararanasan ng ating mga pasahero (and resolve customers’ past experiences)," she added.

Last month, Binay led the joint investigation of the Senate committee on tourism and the Senate Committee on Public Services on passenger complaints against airlines.

The hearing was prompted by a resolution filed by Binay on complaints against Cebu Pacific about overbooking, offloading and glitches in booking flights.

During the hearing, the airlines admitted lapses in their operations and vowed to work with all stakeholders to improve their services.