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Manila Bulletin devider Technews devider Wilcon enhances customer service with the 88-WILCON Hotline

Wilcon enhances customer service with the 88-WILCON Hotline

Published Jul 11, 2023 08:32 am

Wilcon Depot announces the launch of 88-Wilcon Hotline, a customer support hotline catering to all Wilcon customers nationwide. Wilcon rolled out its

88-WILCON (88-945266)

Hotline on June 30, 2023, bringing unparalleled convenience and access to a wide range of high-quality products, shopping assistance, and exceptional customer service. The hotline is a direct line for customers to connect with Wilcon's knowledgeable team of professionals, who are ready to assist with inquiries, provide product recommendations, and guide customers throughout their purchasing journey. Wilcon Depot SEVP-COO Rosemarie Bosch-Ong expressed the heart of this new project, stating, “At Wilcon Depot, it is our commitment to provide unparalleled excellence in the construction and home improvement retail industry. Therefore, we consistently strive to meet the evolving needs of our valued customers by setting higher standards in customer service, all while offering an extensive range of high-quality products and services." The 88-WILCON Hotline uses AI technology to streamline customer inquiries and improve call handling efficiency. Customers can expect a streamlined phone transaction when reaching out to the 88-WILCON Hotline, as their calls will be routed to the store closest to their location.  Aside from the hotline, customers can also rely on Wilcon’s existing customer service channels, including the live chat support agent via Wilcon Online Shop and social media platforms, and in-person assistance at any Wilcon branch nationwide. Wilcon's commitment to customer satisfaction and convenience extends beyond its physical stores. With the launch of the 88-WILCON Hotline, customers can now experience the same level of excellence and personalized service from the comfort of their own homes, offices, or project sites as part of the company's mission which is to help Filipino homeowners and builders to build, improve and refine their homes for a sustainable and comfortable life. This is also a testament to Wilcon Depot's adherence to core values, such as Excellence in Customer Experience and  Customer Delight which the company has always prioritized to provide the best possible service to its valued customers. 88-WILCON (88-945266) is open to receive calls from 8:00 AM to 7:00 PM, to address all inquiries, provide product details, and assist with purchases.
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