Getting excellent service is usual in any KFC store, but getting superb service from the KFC crew in their 70s is extraordinary.
The program to hire senior crew is in line with KFC's thrust to give equal opportunities, regardless of age and gender. KFC commits to the journey of making a more comfortable and safe dining experience for its community and providing additional income to those qualified individuals.
"It is unusual but at the same time, it gives the restaurant a welcoming and homey feel. Nakakatuwa kasi capable pa rin sila mag-work and we can see na may purpose pa rin sila," a KFC habitue shared, basically echoing the comments of most KFC customers when they encounter KFC's senior crew.
From Jeepney driver to KFC crew
Currently in his seventh month at KFC - Recto branch, Tatay Roberto used to be a jeepney driver before the pandemic. His new livelihood gives himself fulfillment even in his advanced age, especially since he is able to earn money for his own needs and even for his family.
"Iyong paghahanap-buhay ko rito sa KFC ay malaking bagay. Nakakapagbigay pa ako ng pagkain sa bahay kahit may edad na ako. Masaya ako. Masarap 'yong pakiramdam ko. Iyong nakatulong ako sa KFC at 'yong KFC nakakatulong sa'kin, sa mga pangangailangan ko rin katulad ng aking maintenance na mga gamot," Tatay Roberto said.
My family is happy for me
Now also on her seventh month as a senior crew, Nanay Chit enjoys her stint at KFC Pureza, including the regular visits of her family to see her assisting customers in the dining area with her maternal appeal. "Masaya po sila kasi nalilibang ako. Kapag nakikita raw nila akong masaya 'pag bumibisita sila rito sa KFC, masaya na rin daw sila," Nanay Chit said.
She also relishes the memory of her recent birthday when her KFC family gave her a surprise mini celebration. "Natutuwa po ako. Na-surprise po nila ako nang birthday ko. Akala ko po walang nakaalala, tapos nakita ko may nag-deliver ng cake tapos binati nila ako lahat ng 'Happy Birthday.' Hindi ko po iyon makakalimutan. Sobrang bait po nila."
Tatay Roberto, 77, and Nanay Chit, 70, are among the 156 employees at 145 KFC branches in different parts of the country whose ages range from 41 to 77. They work part-time to assist the regular KFC team during peak hours.
KFC Philippines plans to extend its senior hiring program further and is continuously hiring qualified homemakers and elderly individuals as part of its store crew. They are now aggressively sourcing even in key provincial cities, including Baguio, Cebu, and Davao.