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GCash execs assure Revilla all glitches have been addressed, account balances restored

Philippines | National

GCash execs assure Revilla all glitches have been addressed, account balances restored

By Mario Casayuran

Officers of G-Xchange, Inc. (operator of GCash) and Globe Telecom, Inc. on Wednesday, May 10, visited Senator Ramon "Bong" Revilla Jr. at his Senate office to explain the circumstances surrounding the service outage that hit the digital platform last Monday and Tuesday.

Officers of G-Xchange, Inc. (operator of GCash) and Globe Telecom, Inc. at Senator Ramon "Bong" Revilla Jr.'s office at the Senate of the Philippines. (Photo: O/S Sen. Revilla)

This, after the lawmaker called out the digital wallet service provider following widespread reports of unauthorized transactions and temporary block on users’ access to their funds. Revilla said he was assured by the officers of the fintech company that they are working on the reversal of all inadvertent bank transfers and the restoration of users’ balances. G-Xchange also reported that they are in the process of rolling out security and service improvements to ensure that similar events would not recur, the reliability of the system guaranteed, and money of the public is always protected. Gilda Maquilan (Vice President for Public Affairs and Communications), Winsley Bangit (Chief Executive Officer, GCash New Business), Gilbert Escoto (Chief Legal Officer), Avery Anatalio (Legal Counsel), and Stephanie Lozada (Head of Contracts Management) represented G-Xchange Inc. Globe Telecom, Inc. was represented by Yoly Crisanto (Chief of Corporate Communications and Sustainability), Liza Reyes (Head of Corporate Communications), Jomel Gonzaga (Media Relations Officer), and Patricia Garcia (Corporate Communications Officer). -

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GCash Senator Bong Revilla Globe Telecom

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