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Manila Bulletin devider Business devider Trade & Industry devider MARINA to sea passengers: Be aware of your rights

MARINA to sea passengers: Be aware of your rights

Published Apr 5, 2023 02:53 am
Sea passengers should be aware of their rights in case of cancelled, delayed, or uncompleted voyages, according to the Maritime Industry Authority (MARINA). If their voyage is canceled or delayed, they have the right to information, as well as the right to either refund or revalidate their tickets. If sea passengers choose to revalidate their tickets, they may also avail of the right to amenities, such as snacks or meals and free accommodation, if deemed necessary, while waiting for their rescheduled trip. However, a sea passenger's right to compensation of for a cancelled or delayed voyage applies only if the free accommodation is not practicable for the shipping operator. Those with an uncompleted voyage have the right to information, right to amenities, right to compensation, as well as the right to be transported to their destination.
All these rights are covered under MARINA's Circular 2018-07.
The agency notes that the rights of sea passengers are absolutely applicable only if the causes of canceled, delayed, or uncompleted voyage are attributable to the shipping operator.
MARINA urges the riding public to report non-compliance of shipping operators to these rules by filing a complaint through their contact number: 0995 400 7336.
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