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Manila Bulletin devider Technews devider Edtech BPO Philippines: How Outsourcing is Revolutionizing the Education Industry

Edtech BPO Philippines: How Outsourcing is Revolutionizing the Education Industry

Published Apr 17, 2023 08:37 am

The Philippines has emerged as a prominent destination for edtech [outsourcing](https://www.facebook.com/callcenteroutsourcingphilippines/), leveraging its skilled workforce and competitive advantages in the rapidly evolving education technology landscape. “As classrooms around the world become increasingly tech-infused, edtech companies are seeking specialized support services to enhance their offerings and cater to diverse learners,” says Ralf Ellspermann, CEO of PITON-Global and seasoned expert in [edtech BPO.](https://www.piton-global.com/) The Southeast Asian nation boasts a highly educated, skilled, and English-proficient workforce, making it an attractive destination for businesses looking to outsource edtech support services. According to Ellspermann, “BPO companies in the country have extensive experience in the education publishing industry, enabling them to expand their portfolio of services to include pre-K through grade K-12, higher education, and corporate customers.” According to [Ellspermann](https://www.linkedin.com/in/ralfellspermann/), “Outsourcing providers that specialize in the edtech sector provide a diverse range of front-office services, including instructional design, customer service, and technical support. Instructional design experts work closely with clients to develop e-learning courses tailored to learners' needs and roles. Meanwhile, customer service representatives assist with inquiries, concerns, and account management, and technical support teams offer round-the-clock assistance for troubleshooting and platform management.” Back-office services encompass study support, digital content transformation, accessibility, and localization. Study support services guide students throughout their educational journeys to ensure better understanding and engagement. “Digital content transformation involves partnering with clients to ensure learning content meets evolving standards, while accessibility services ensure inclusive learning experiences for all learners. Localization services enable rapid adaptation of educational content to new markets,” states Ellspermann. [BPO providers in the Philippines](https://mb.com.ph/2022/12/21/contact-center-services-philippines-ai-and-its-impact/) leverage cutting-edge technologies like artificial intelligence (AI) and machine learning to enhance their edtech support services. AI-backed education models, including pedagogical, domain, and learner models, are employed to provide personalized learning experiences. “AI is also utilized for improving writing and reading skills through natural language processing (NLP), predicting alt-text, and swiftly identifying keywords and concepts with smart skimmers,” explains Ellspermann. “Outsourcing edtech business processes enables companies to offer custom learning experiences for diverse learners. [Technologies](https://usa.inquirer.net/109995/call-center-philippines-automation-cost-savings-and-cx) like AI and ML contribute to improved user engagement, increased learning efficacy, and cost-effective solutions,” he adds. Furthermore, outsourcing allows edtech players to focus on their core competencies, while [BPO](https://www.philstar.com/business/biz-memos/2021/12/22/2149486/bpo-philippines-why-cheap-doesnt-cut-it) providers handle support services, driving overall growth and innovation in the sector. The Philippines' skilled workforce and experience in customer support have positioned the country as a leading destination for education technology outsourcing. BPOs in the country offer a comprehensive range of front- and back-office services, leveraging advanced technologies to deliver effective, engaging, and accessible learning experiences for a global audience.  “As the demand for personalized and tech-infused education continues to grow, the country’s role in edtech BPO is set to strengthen further,” affirms Ellspermann.
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