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Manila Bulletin devider Business devider Customs' workforce empowerment recognized by WCO

Customs' workforce empowerment recognized by WCO

Published Nov 1, 2023 05:45 am

At A Glance

  • The Bureau of Customs (BOC) has been showcased in a recent publication by the World Customs Organization (WCO) for its commitment in fostering professionalism and excellence among its personnel.<br>The BOC's dedication has resulted in significant achievements in trade facilitation and customs performance.<br>According to the 2023 World Bank Logistics Performance Index (LPI), the Philippines has ascended 17 places to the 43rd position out of 139 countries in trade facilitation and customs performance.<br>The Philippines has secured the second position in the United Nations (UN) Global Survey on Digital and Sustainable Trade Facilitation among Southeast Asian Nations.<br>The BOC has obtained 23 International Organization for Standardization (ISO) 9001:2015 Quality Management System (QMS) certificates for significant customs core processes.<br>Eleven Customs Collection Districts have received ISO QMS certification, and others are actively working to meet the standard's requirements.<br>The BOC has implemented comprehensive capacity-building programs to strengthen its workforce.<br>BOC Commissioner Bienvenido Y. Rubio has prioritized employee welfare and development as part of his programs to enhance the overall quality of work.

The World Customs Organization (WCO) has recognized the Bureau of Customs (BOC) for its commitment to professionalism and excellence that resulted in better trade facilitation and performance.

BOC Commissioner Bienvenido Y. Rubio’s leadership, featured in the 69th issue of Asia/Pacific Customs News, has resulted in a revitalized agency workforce, a focus on employee development, and consistent improvements in performance.

“These efforts have led to the delivery of high-quality services, earning accolades for the Philippines in the World Bank and United Nations surveys on trade and customs operations,” BOC said.

According to the 2023 World Bank Logistics Performance Index (LPI), the Philippines has ascended 17 places to the 43rd position out of 139 countries in trade facilitation and customs performance.

Additionally, the country secured the second position in the United Nations (UN) Global Survey on Digital and Sustainable Trade Facilitation among Southeast Asian Nations.

The Asia Pacific article also highlighted the nureau's accomplishment in obtaining 23 International Organization for Standardization (ISO) 9001:2015 Quality Management System (QMS) certificates for significant customs core processes in June 2023.

Furthermore, the 11 Customs Collection Districts have received ISO QMS certification, while others are actively working to meet the standard's requirements.

In its pursuit of a dedicated and skilled workforce, the BOC has fortified its human resources through comprehensive capacity-building programs outlined from the outset.

For instance, Rubio has prioritized "Employee Welfare and Development" as part of his programs, underscoring the commitment to employee well-being to enhance the overall quality of work.

"Our employees will propel the Bureau's essential programs, including our modernization efforts. Ongoing workplace reforms aim to optimize their performance while upholding principles of transparency and integrity," Rubio said.

Expressing gratitude to WCO Asia/Pacific Customs News for the feature, Rubio remarked, "It is truly an honor to be showcased in your magazine.”

“I extend the Bureau's sincerest gratitude to the executives and all those involved in the publication. We will remain dedicated in nurturing our workforce and enhancing our services, and ensure a more effective and efficient customs administration for the future,” he concluded.

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Bureau of Customs Customs Commissioner Bienvenido Y. Rubio
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