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DSWD emphasizes 'infrastructure thinking' for digital transformation

Published Oct 15, 2023 10:20 am

The Department of Social Welfare and Development (DSWD), on Sunday, Oct. 15, urged the adoption of "infrastructure thinking" and "digital to the core" (DTTC) principles to drive forward the digital transformation journey of the department.

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Department of Social Welfare and Development / MANILA BULLETIN

“The principles of infrastructure thinking and DTTC are pivotal in ensuring that digitalization is deeply ingrained within the organizational framework, promoting a robust foundation for further digital initiatives,” DSWD’s chief information officer (CIO) Assistant Secretary Julius Gorospe said.

Gorospe said that by promoting operational agility and enhancing customer engagement, these principles align with the priorities set by Secretary Rex Gatchalian, focusing on efficient and effective social programs and services.

The DSWD emphasized these principles in the Document Tracking and Management System (DTMS) Workshop held in Tacloban City from Sept. 27 to 29.

The DTMS workshop is among the initial measures of the DSWD to attain its digital transformation initiatives that will positively impact service delivery and operational efficiency.

"The workshop saw a congregation of ICT specialists across the department working collaboratively towards an integrated and unified DTMS to address the organizational challenge of fragmented and duplicated software systems across DSWD's field and central offices," Gorospe pointed out.

He added that "the collaborative endeavor resulted in a consensus-driven software development plan that ensures ownership across various units and is responsive to business users' needs."

Gorospe expressed his gratitude to DSWD Field Office VIII (FO VIII) for their unwavering support and dedication to the digital transformation efforts of the department.

He acknowledged the role of FO VIII in creating a conducive environment for "productive discussions and deeper connections" among the workshop participants.

Thus, the DSWD-CIO vowed that the department "continues to invest in digital technologies and collaborative workshops to ensure that the benefits of digitalization are realized across all units and levels of the Department."

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