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Manila Bulletin devider Philippines devider National devider Got a violation? MMDA launches online filing platform for motorists' protests

Got a violation? MMDA launches online filing platform for motorists' protests

Published Sep 23, 2022 11:36 am

The Metropolitan Manila Development Authority (MMDA) on Friday, Sept. 23, launched an online filing platform for motorists who want to contest the traffic violations issued against them.

(Photo courtesy of MMDA’s Facebook page)

Motorists who have received a traffic citation ticket must fill out an online complaint form via Google form and upload necessary documents such as the Unified Ordinance Violation Receipt (UOVR), driver's license, and the vehicle's Official Receipt/Certificate of Registration (OR/CR), according to the agency.

Here’s the link for the online complaint form: https://bit.ly/3J62YhH.

“Within three working days, the MMDA-Traffic Adjudication Division (TAD), which is in charge of hearing complaints filed by contesting motorists apprehended for violating traffic laws, rules, and/or regulations and issued OVR by traffic enforcers, will contact the client for pre-processing of the contest,” the MMDA said in a statement.

It noted that the “pre-processing is the preliminary phase where TAD assesses the basis and/or merit of the complaint, as well as propriety of attachments.”

If the the motorist decides to pursue the contest after pre-processing, the MMDA said it will schedule a hearing after confirmation of the availability of the concerned parties—complainant, enforcer, and hearing officer.

The agency said the hearing will be conducted face-to-face to validate the submitted documents.

“The release of the resolution can be made either physically or via email, also upon the request of the complainant,” it added.

In the event of an unfavorable resolution, the MMDA said the complainant may physically file a motion for reconsideration (MR) addressed to the head of TAD, as well as a physical appeal addressed to “the MMDA Chairman should there be an unfavorable resolution of the MR.”

“Protests can be filed from 8 a.m. to 5 p.m. on Mondays to Fridays. Those who have been filed beyond 5 p.m. will be entertained on the next working day,” the agency noted.

Per the MMDA, the online filing will result in less exposure for both the complainant and MMDA personnel in accordance with current health protocols.

“It will also lessen the instance of filing a contest with incomplete documents since there are required fields in the form,” it added.

Meanwhile, the MMDA warned that uploading inappropriate documents/attachments shall disqualify the client from further using the electronic platform.

“Should they wish to pursue their case, they have to proceed to the TAD office at the agency’s headquarters in Makati.”

MMDA Acting Chairman Carlo Dimayuga III said that the online filing of contests is limited to physical traffic apprehensions, for the meantime.

Apprehensions via MMDA No Contact Apprehension Policy (NCAP) will not be covered and entertained in the online platform pending the final decision of the Supreme Court on the NCAP issue, the agency said.

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