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Manila Bulletin devider Philippines devider National devider DILG among top agencies with highest resolution rate of public complaints

DILG among top agencies with highest resolution rate of public complaints

Published Sep 11, 2022 12:54 pm

The Department of the Interior and Local Government (DILG) ranked 4th on the highest resolution rate of public complaints from January to June 2022 based on the Civil Service Commission’s Contact Center ng Bayan (CSC-CCB).

"The DILG takes pride in providing the necessary assistance to the public and acting promptly and efficiently on public feedback," DILG Sec. Benhur Abalos said.

He noted that the DILG gained the top 10 honor with a resolution rate of 88.24 percent or 15 out of 17 complaints lodged before the CCB for the first half of the year.

Abalos stressed that this is in compliance with the number of days required under Republic Act (RA) No. 11032 of the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

“While this recognition serves as a testimony of the DILG’s commitment to performing our duties and responsibilities, we vow to persistently advance participatory governance and transparency as we pursue the fulfillment of our mandate. We will continue to provide easy access channels for the public to reach the government and express their concerns to genuinely and directly address their needs at the grassroots,’’ Abalos stated.

Abalos assured the public that the DILG shall ensure the effective and efficient delivery of basic services “to achieve our clients’ satisfaction as we uphold our core values of integrity, commitment, teamwork and responsiveness.’’

Asahan ninyo na magpapatuloy ang DILG sa pagtupad ng aming mandato na makapagbigay ng matino, mahusay at maaasahang serbisyo para sa ikabubuti ng ating mga pamayanan at ng bawat Pilipino (You can expect that the DILG will continue to perform its mandate of providing proper,, excellent and trustworthy service for the good of the localities and every Filipino),’’ Abalos said. (Chito A. Chavez)

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