PLDT Inc. is transforming itself to become the best in connectivity markets, ICT markets and capital markets by 2025, according to PLDT and Smart Communications president and CEO Alfredo S. Panlilio.
“With our recently launched strategic transformation and evolving fintech ecosystem in place, we are well positioned to be the best in customer experience and maintain our growth momentum,” said Panlilio during PLDT’s annual stockholders meeting on June 14.
The telco also committed to continuously improve on service metrics and operations using automation, with technologies to empower its people and processes.
"Despite persistent challenges in our operating environment, we have established momentum as we continue to bring value to our customers, people, and shareholders,” Panlilio reiterated.

Riding on the surge of data/broadband demand in the continuing pandemic, PLDT reported its "highest full year revenue ever attained" of ₱182.1 billion in 2021, surpassing 2020’s ₱171.5 billion by six percent.
The telco's data/broadband revenues grew 12 percent to ₱139.7 billion.
Net Income, which includes exceptional costs, jumped by ₱2.1 billion or nine percent to ₱26.4 billion.
Core Income, excluding the impact of asset sales and Voyager Innovations, climbed eight percent to ₱30.2 billion ahead of earnings guidance of ₱30 billion.
Last year was a record-breaking year for PLDT as the telco "delivered all-time highs across the board despite the challenges brought about by the pandemic, calamities and hyper competition,” said Panlilio.
“Our exceptional performance in 2021 sets the foundation for 2022 and beyond as we continue to leverage on our strengths as the Philippines’ largest and most diversified fully integrated telecommunications company,” he added.
Building on the legacy of PLDT Chairman Manuel V Pangilinan, which “enabled us to achieve historic growth”, Panlilio aims to establish the PLDT Group as a leading-edge technology company.