Being in a global health crisis for more than two years has unraveled the advantages and disadvantages of the traditional work setup. In a bid to curb the negative effects of the "new normal," Avon Philippines updated employee health benefits to include a pilot program for mental health—and the company is now reaping the benefits.

In 2021, the number one relationship selling company in the Philippines introduced the Mindnation program to Avon associates. The program allows staff to book sessions with a professional psychologist, and attend webinars and programs that address mental health concerns.

After almost a year, these programs have gained high well-being scores in their recent internal survey from employees who have taken part in the program. “Avon takes a genuine interest in their employees’ well-being,” according to one of the feedback. Avon Philippines has seen improvement in their attrition rate compared to the past year, bucking the global trend of turnovers that have been going on since the start of the pandemic.

"In acknowledging how this global crisis is affecting people differently, it only became apparent that we must provide the personalized support needed by employees so that they can continue to perform at their best," says Director for People Culture and Organization of Avon PH and APAC Jan Pambid. Aside from providing mental health support, additional COVID-19 medical coverage has also been put in place, providing financial aid for employees should they get hospitalized during infection.

Overall, the new mental and well-being benefits were the latest in the company’s string of internal program pivots during the pandemic, which includes service awards and virtual regional mentorship opportunities with Asia Pacific leaders and talents. In recognition of its internal initiatives, Avon Philippines has been certified as a Top Employer for a second straight year by the global authority in recognizing excellence in People Practices—Top Employers Institute—which held its annual Certification
Celebration event last January.

The Top Employer Institute has certified over 1,800 organizations in more than 120 countries and regions, which creates a positive impact on the lives of more than eight million employees globally.