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Manila Bulletin devider Philippines devider ARTA commends Muntinlupa LGU for good government services

ARTA commends Muntinlupa LGU for good government services

Published Apr 22, 2022 04:50 pm

The Anti-Red Tape Authority (ARTA) has commended the Muntinlupa City government for its e-governance innovations and other business-friendly programs.

In an inspection report, ARTA Deputy Director General for Operations Usec. Ernesto Perez lauded the innovations on public service made by the city government through the Business Permits and Licensing Office (BPLO) such as compliance to national standards and automation in business registration processes.

ARTA inspection in Muntinlupa (Photo from Muntinlupa PIO)

“The Authority would like to express our utmost gratitude for your continuous efforts towards making the government services of your Local Government Unit more efficient, systematic, and productive for all,” said Perez in a letter.

ARTA recently conducted an on-site inspection to validate and monitor the compliance of the Muntinlupa City government on the provisions of Republic Act 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018) that seek to streamline services.

The inspection evaluated the city’s establishment of an electronic Business One Stop Shop (eBOSS), setting up of a Citizen’s Charter and other provisions under RA 11032.

ARTA cited the city’s “outstanding automation efforts” in the local Business One Stop Shop and noted that Muntinlupa has complied with the required automation and has passed inspection.

The Muntinlupa City government is the first local government unit to introduce the Single Window Transaction–Modified Business One-Stop Shop, a single-interface business-registration process in which a business permit registration application can be accomplished in up to 15 minutes only.

The city government rolled out the program to implement more efficient governance by creating one-stop-shop access for the delivery of public services, which has been modified and simplified over time.

SWiT-MBOSS provides simpler, quicker public service delivery and has resulted in a better, more business-friendly environment, the city said.

Mayor Jaime Fresnedi thanked ARTA for its positive feedback on the city’s efforts to ease transactions and said it will be an inspiration for city employees to further improve services for the public.

Recently, the city government launched the Business E-payment System (BESt), an online platform which allows locators to accomplish business permit applications and transactions through any internet-enabled device.

Taxpayers can accomplish transactions including application for New Business Permit, Renewal of Business Permit, Application Status Inquiry, Billing and Payment and Payment History. To apply through Muntinlupa BESt, visit the City’s official website at www.muntinlupacity.gov.ph.

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