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Manila Bulletin devider Business devider 24/7 Complaint Center for SIM Registration launched

24/7 Complaint Center for SIM Registration launched

Published Dec 27, 2022 08:41 am

With the start of the SIM registration today, December 27, the Department of Information and Communications Technology (DICT) launched a 24/7 complaint center where the public can report issues related to the process.

Some glitches are expected as the public telecommunications entities (PTE) fine tune their respective processes in the first two weeks, according to DICT Spokesperson and Undersecretary Anna Mae Y. Lamentillo.

“The first 15 days starting December 27 is a test period," she explained.

"This means that registrations during this period are all valid, but we are already anticipating that there could be some difficulties because this process is new to both the subscribers and the PTEs."

During this 15-day test period, the PTEs will be able to assess what they need to improve on to make the registration process more efficient and easier for subscribers, Lamentillo noted.

The 24/7 complaint center will serve as a support system for the implementation of the SIM registration.

It will provide a platform where registrants can report their concerns or provide suggestions on how the process can be improved.

DICT Secretary Ivan John Uy wants the SIM registration to be done as soon as possible within 180 days, and he wants to ensure that the process will be as seamless as possible

The Complaint Center for the SIM Registration will be under the Cybercrime Investigation and Coordinating Center (CICC), an attached agency of the DICT.

Concerns related to the SIM registration can be directed to them through hotline 1326. -30-

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DICT SIM REGISTRATION COMPLAINT CENTER sim registration
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