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Manila Bulletin devider Technews devider OPPO Care: OPPO's core effort for outstanding after-sales service its customers deserves

OPPO Care: OPPO's core effort for outstanding after-sales service its customers deserves

Published Dec 13, 2022 05:10 pm

(Photo provided by OPPO)

Picture this: it's finally the day you're getting a smartphone upgrade or you’re out and about to shop for a smartphone as a holiday gift for your family. You’ve done enough research to find the right device for you and considered all the essential things: display, internals, cameras, design, and competitive pricing. You're proud about your purchase, only to be shocked that after a few months of usage, the smartphone starts to glitch. That's when it hits you – you forgot to check about the brand's after-sales service.

After-sales service shouldn't be an afterthought. After all, how a brand values how it treats and takes care of its customers even after making the purchase says a lot about brand confidence and loyalty. In any industry, after-sales strongly determines how a brand puts importance on the things that matter – customer satisfaction and client retention.

(Photo provided by OPPO)

In a study published on peer-reviewed Journal of Business titled 'After Sales Service Factors Affecting Customer Satisfaction of Mobile Phones,' after sales service is referred to as "all the company's things to care for and feed the valued customers after buying the product."

"Merely saying "Thanks" after a sale will not bring that customer back to business again. Instead, a long-term relationship is built when the company enhances customers' buying experiences after the sales," the study elaborated, adding that after-sales influences a firm's reputation.

OPPO's legacy: The best smartphone experiences with the best after-sales

Banking on its 20 years of expertise, global tech giant OPPO has successfully found the perfect blend of product supremacy and customer loyalty. In the Philippines, it managed to climb its way to be a household name by deeply understanding that for Filipinos, a smartphone is an investment that needs to be taken care of.

Such is the core of its after-sales service aptly dubbed as "OPPO Care." With OPPO Care, OPPO allows its customers to explore the OPPO smartphone experience without worrying about anything else. OPPO Care is the brand's testament that it knows how a value-for-money smartphone purchase is also about round-the-clock after-sales service.

(Photo provided by OPPO)

Under OPPO Care, OPPO offers a plethora of after-sales services designed to give customers the peace of mind they deserve. These include free OPPO phone check-up covering phone diagnostics, labor cost, software updates, protective film, and password reset; 1-Hour Flash Fix, free-of-charge Door-to-Door Service  for Metro Manila customers, Reservation Service, and Send-In Repair Service.

OPPO also has the OPPO Service Day every 10th to 12th of the month where it treats its customers with freebies and discounts on accessories, LCD, and motherboard replacements, plus free refreshments and exclusive gifts.

Recognizing how a smartphone is important in the day-to-day lives of Filipinos, OPPO offers the Loan Phone Service that allows its customers to borrow another smartphone which they can use while theirs are being repaired. OPPO is among the few tech brands that provide this service, a proof of how it prioritizes customer convenience.

(Photo provided by OPPO)

Amid the holiday shopping buzz, OPPO also opened its face-to-face repair service in select OPPO Service Centers for customers who'd want to witness how the devices are given top-notch restoration services.

OPPO also takes pride in its holistic approach when it comes to after-sales service. From bang-for-the-buck entry-level and mid-range models to top-of-the-line flagship variants, OPPO Care covers everything. 


(Photo provided by OPPO)

On the get-go, smartphone durability is among the key design languages of OPPO. This is evident in its offerings that are made scratch-free, IP5X dust-proof and IPX4 waterproof. OPPO also ensures that each of their gadgets undergo multiple stress tests, such as micro drop tests, button and plug-in stress tests, and extreme environment tests. OPPO smartphones also carry the brand’s proprietary VOOC charging technology, which it has developed not only for quick charging but also to refuel devices safely even when left plugged in overnight.

With OPPO's enduring quality coupled with the OPPO Care after-sales service, unparalleled customer support is unquestionable. No need to worry about the rest, as OPPO lets you enjoy your smartphone at its best.

(Photo provided by OPPO)

Holiday festivities the OPPO Care way!

It's indeed the most wonderful time of the year as OPPO Care rolls out a series of exciting holiday activities that its customers will definitely enjoy.

From December 15 to 31, 2022, OPPO Care will be granting Christmas wishes of lucky OPPO service centers clients. To get a chance to win, all they need to do is answer the question "What is your wish this Christmas?" in the comments section of OPPO Care PH's post on Facebook. One winner will get an OPPO Enco Q1 while five more winners will receive OPPO standard accessories. Winners will be announced on January 13, 2023.

Those who like to pose for snaps and share photos on social media might win exciting prizes, too, including an OPPO Pad Air, Enco Q1, OPPO-branded charger adaptor, earphones, and USB cable. To participate, customers must take photos at any OPPO service center and post them on their Facebook accounts. Clients must be following the OPPO Care PH Facebook page, and post their entries on public mode with the official hashtag #HolidateatOPPOServiceCenter. This contest runs from December 15 to 29, 2022. Winners with the most number of likes will be announced on January 6, 2023.

Know more about how OPPO can take care of your smartphones on the official OPPO Care website at https://support.oppo.com/ph or follow OPPO Care PH on Facebook. For more information about the OPPO’s product offerings, visit OPPO Philippines’ official website. You can also check OPPO Philippines’ official social media pages on Facebook, YouTube, and TikTok.

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