GSIS vows to digitalize services, processes

State-run Government Service Insurance System (GSIS) vowed to automate its key processes and systems to improve customer service.

Wick Veloso, GSIS president and general manager, said the pension fund will focus on digital transformation to provide the “ultimate customer experience" for its over 2.5 million members and pensioners.

Veloso pointed out that this is also in line with the call of President Marcos for government agencies to shift to digitalization for faster, better and more convenient service to stakeholders.

“Our customer servicing will be technology-driven so that our members and pensioners can access GSIS at their fingertips anytime, anywhere,” Veloso said in a statement on Friday, Nov. 11.

For one, Veloso revealed that the government’s first ever GSIS Touch mobile application will soon include facial recognition when members register or log in.

“We are working closely with the Department of Information and Communications Technology (DICT) to expand the functionalities of our GSIS Touch mobile app,” Veloso said.

“Aside from the facial recognition feature, the mobile app will cover more payment portals,” he added.

Through the GSIS Touch, members may access their records and apply for a loan and monitor their loan status. They may likewise apply for life and retirement claims while pensioners may schedule their annual renewal of active status.

The pension fund chief further said that starting January next year, GSIS frontline servicing in all offices nationwide will transition to a more streamlined set-up, with GSIS Touch Help Desks placed in all offices across the country.

On Friday, Veloso visited its branch offices in Sorsogon, Legazpi and Naga to also touch base with its employees and check on their status and work environment.

“This is part of my ‘listening tours’ to hear and help address our employees’ concerns so they can be happier and be more productive at work.”