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Manila Bulletin devider Technews devider Global BPO proves why they're the best place to build a career

Global BPO proves why they're the best place to build a career

Published Nov 3, 2022 07:39 pm

Sitel Group®, one of the largest providers of customer experience (CX) products and solutions, today announced that Sitel® Philippines was awarded the Circle of Excellence for the Top Employer of the Year category in the recently held 2022 Asia CEO Awards.

(L-R): Sitel® Philippines’ senior manager for Organization Development Hiroki Revereza, senior director for Marketing and Communications for Asia Pacific (APAC) Cecile Moreno-Venancio, VP for Operations Chie Fortuna, general manager for Transformation and Global GOS Leader Rahul Dewan, VP for Talent Acquisition Willy Lim; COO for APAC Ravi Iyengar, VP for HR Philippines & China Pam Donato, CFO for APAC Zameer Ahmed; and VP for Workforce Management Anand Iyer.

The Top Employer of the Year Award is open to any Philippine-based organization that achieved important employer success while overseeing a business enterprise within the Philippines or outside of it. The organization must demonstrate impressive results or initiatives in areas that include management, workplace enhancement, talent development, social commitment and work-life balance.

"The award is a testament to our culture that is built on over 40 years of industry-leading experience and on our commitment to provide the best working environment that fosters inclusion, diversity and equality," said Cecile Moreno-Venancio, senior director for marketing and communications for Asia Pacific (APAC).

Ravi Iyengar, COO for APAC, accepted the trophy at the awarding ceremonies held at the Manila Marriot Hotel on October 12, 2022.

The Sitel Group® annual employee engagement survey in 2021 showed that its employees highly recommend the company as a place to work to their friends and family, describing their workplace as fun, friendly and safe. In addition, nearly 90% of its workforce intend to stay with the company as they highly value their working environment, career growth and compensation.

Sitel® Philippines received a 4.4 out of 5 rating from its employees in one of the country's leading online job portals, citing working environment as its highly rated asset.

"The success of our business is built on the talents within our team," Venancio added. "To succeed together and remain as a leader in the CX industry, Sitel® Philippines invests in training, recognizes talent and supports growth via coaching and mentoring. This results in more efficient and productive team members who stay for the long term, supporting some of the best-loved brands in the world."

Sitel Group® is a contact center company that's based in the United States. Since launching in the Philippines in 2000 and acquiring Sykes Enterprise, Inc. in 2021, it saw exceptional growth and expansion. Sitel® Philippines now operates in 17 locations across the country and has a combined force of 40,000 associates.

Globally, Sitel Group® employs 160,000 people who connect some of the best-loved brands and customers over 8 million times each day in more than 50 languages. Firmly believing that employee experience is the best customer experience, Sitel Group® harnesses the power of technology to empower its people to build emotional connection with customers.

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