Tech-enabled logistics firm, Ninja Van Philippines, launched its "Better than Before" campaign to provide hassle-free deliveries and customer support for Filipino shippers and shoppers.

“We remain focused on improving our operational and commercial capabilities to provide a shipper experience that’s better than before," reasoned Chief Operating Officer Vin Perez.

"Our goal is to continue to develop our services, with enhancements in account management and customer service to provide hassle-free deliveries and easy issue resolution for shippers and shoppers alike,” he added.

Ninja Van has also announced its partnership with one of the fastest emerging e-commerce platforms in the country, TikTok Shop.

TikTok Shop integrates e-commerce on the social media platform, bringing together buyers, online sellers, and content creators to create a dynamic online shopping experience.

Filipinos can now buy from any seller on the platform and have their parcels delivered to their doorstep via Ninja Van Philippines.

“Our partnership with TikTok in the Philippines reflects our thrust to listen to customer feedback to provide services that are better than before,” stated Chief Commercial Officer Sabina Lopez-Vergara.

Launched in 2014, the Ninja Van Group first started operations in Singapore as a last-mile logistics company, rapidly expanding to key Southeast Asian markets and establishing a footprint in the Philippines in 2016.

The group recently announced a $50-million investment in automation technology and systems in key regional parcel sorting hubs, including its largest in the entire region, the Cabuyao hub in Laguna.

“With the rise of online marketplace and logistics players in the country, we are seeing so much potential and opportunities to collaborate with key sectors to bring hassle-free deliveries to more Filipinos,” Perez concluded.