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Manila Bulletin devider Technews devider Converge working overtime to avoid service interruptions

Converge working overtime to avoid service interruptions

Published Jan 15, 2022 05:59 am

Converge ICT Solutions CEO and Executive Director Dennis Anthony Uy on Friday called the attention of the Department of Public Works and Highways, whose road works and diggings damaged several of the telecommunication firm’s underground fiber cables.

“Hundreds of our Converge subscribers were affected by these fiber cuts in our network along Pasong Tamo in Makati due to diggings done by the DPWH,” said Uy in a Facebook post, complete with photos of the road works and broken cables.

Uy said that Converge is now “closely coordinating with the various government agencies and proper authorities to avoid these unnecessary service interruptions.”

“We urge everyone for their cooperation so that we can serve our people better, especially during this time when internet connectivity has become our lifeline,” Uy continued.

Damaged fiber cables (Dennis Anthony Uy FB)

The damaged cables are a pressing concern for Converge, which has been hailed as the most consistent high-speed internet provider for three straight quarters in 2021 by Ookla, the global leader in internet testing, data and analysis.

Consistency Score measures what percentage of a provider’s samples equals or exceeds both a download and upload fixed threshold of 25 Mbps download and 3 Mbps upload.

For the third quarter, Converge secured a consistency score of 82.13 percent, 11 percent higher than its score of 72.78 during the first quarter 72.78.

“We’ve always had our customers’ needs in mind. From our free speed increase to all plans late last year to introducing new products, we are all about better experiences for our subscribers,” Uy said.

To further its international network capacity, Converge announced early in the year that it has added 1.3 terabits per second (Tbps) in the C2C cable system, making its submarine cable configuration fully redundant, thereby guaranteeing availability of network "even in the event of a submarine cable outage."

One Tbps is equivalent to 1,000 gigabits (Gb) of data that passes through the network with each second. Out of the 1.3 Tbps, 700 Gb per second is already active.

"It is our vision to make the Philippines a digital hub in Asia and securing much-needed international bandwidth is key to realizing this vision. We're strengthening our international capacity portfolio in anticipation of tremendous demand in data in the coming years within and outside of Asia. This is a step in future-proofing our international network, especially as we have started with our wholesale business," Uy said.

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Converge ICT Solutions Department of Public Works and Highways (DPWH)
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