The Ninoy Aquino International Airport (NAIA) Terminal 2 needs to be improved to enhance passenger experience, Department of Transportation Secretary Jaime J. Bautista noted in his surprise inspection last night, Aug. 1, during the airport’s peak hours.
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The transport secretary inspected the check-in, security check and pre-departure areas, as well as boarding gates, while hundreds of outbound passengers lined up for health and security checks prior to their flights.
He talked to janitors at the terminal’s comfort rooms and discovered they lacked basic amenities despite being properly maintained.
Secretary Bautista likewise pointed out the need for reliable free internet connection as well as adequate lighting and air-conditioning at the pre-departure area.
A couple of elderly passengers waiting to board their flight for Los Angeles told the Secretary they were anxious of crowding at the terminal, worried of possible exposure to COVID-19 infection.
The Transport Secretary likewise interacted with the Bureau of Quarantine staff manning the health check counters.
He a discussed the limited available boarding gates hampering the number of flights that could be operated at the terminal with new Manila International Airport Authority (MIAA) General Manager Cesar Chiong, who accompanied him during the inspection.
PAL Assistant Vice President for Airport Operations Alfred Adriano, newly appointed DOTr Undersecretary for Aviation and Airports Atty. Roberto Cecilio O. Lim and Civil Aviation Authority of the Philippines (CAAP) Chief of Staff Atty. Danjun Lucas also joined the DOTr Secretary.