GSIS receives Malacañang’s praise for 100% speedy action on client concerns for the 5th consecutive year

State pension fund Government Service Insurance System (GSIS) was commended by Malacañang’s 8888 Citizens' Complaint Center for achieving a 100 percent resolution rate on its members' concerns. This is GSIS's 5th consecutive year of receiving the perfect rating from the Office of the President.

Government Service Insurance System (GSIS) logo / Facebook

“Nagpapasalamat ako sa bumubuo ng 8888 Citizens' Complaint Center na patuloy na tumutulong sa GSIS para makapagbigay ng simple, mabilis, at maginhawang aksyon sa concerns ng ating members at pensioners (I am thanking everyone from 8888 Citizens' Complaint Center who are continually helping GSIS in giving simple, immediate, and hassle-free action on the concerns of our members and pensioners),” GSIS President and General Manager Rolando Ledesma Macasaet said in a statement released Monday, May 23.

The 8888 Citizens' Complaint Center is a project of President Duterte where Filipino citizens can report their complaints against government agencies, officials, and employees.

GSIS was able to resolve 299 citizens’ concerns as of March this year. And from January to December 2021, a total of 1,104 concerns were acted upon in a short span of 72-hour turnaround time.

“And, of course, I also thank the men and women of GSIS who continue to immediately respond to our clients’ needs amid the limitations resulting from this pandemic,” Macasaet added.

Malacañang is pleased with the agency's quick resolution of referred concerns from the President’s Hotline 8888 in the past few years, which included 1,518 concerns in 2020, 1,275 concerns in 2019, and 1,236 concerns in 2018.

Aside from that, GSIS was also applauded by Anti-Red Tape Authority (ARTA) Director Gen. Jeremiah Belgica for making its Citizen’s Charter, named Guide to Transactions and Processes (GTAP), available online. Secretary Belgica considered the initiative “fully aligned with ARTA’s mandate to make people’s lives easier and faster through streamlining and automation solutions.”

GSIS similarly launched its corporate rebranding campaign dubbed "Ginhawa for All" in November 2021. It aims to make its products and services simpler and easier to understand especially by the common masses. Under this new branding program, the benefits and services for members, pensioners, and other stakeholders are grouped according to bundle, namely GFAL Active, GFAL Grand, and GFAL Plus. (Luisa Cabato)