SSS resumes updating member's contact information via online portal

Published May 20, 2022, 5:11 PM

by Manila Bulletin

The Social Security System (SSS) announced that members can update their contact information via My.SSS portal starting May 16 after it was suspended on Aug. 3 last year.

(SSS Main Office / File Photo)

Online updating of contact information was halted to make way for enhancement and additional safety measures in the state-run pension fund’s system.

Members do not need to visit the SSS branch and can just log in to their online account to update details such as telephone number, mobile number, mailing address, foreign address, and e-mail address.

“We exerted all our efforts to expedite the completion of all the necessary IT enhancements for the My.SSS and provide our members a more convenient way of updating their contact information at the comfort of their homes or offices, 24/7, “SSS President and Chief Executive Officer (CEO) Michael Regino said in a statement Friday, May 20.

Members can update their information by clicking the “Update Contact Info” option under the “Member Info” menu. However, they cannot change their home address through this portal.

The members have three days to confirm the request as the link to be provided by SSS will expire after that period. If not confirmed in that given time, they will have to repeat the request.

The changes will reflect on the portal two days after the request and members will receive a confirmation message after.

On the other hand, those who do not have a registered mobile number yet with SSS need to physically visit any SSS branch to submit their mobile number via the Member Data Change Request Form and set an appointment through their My.SSS account or can do walk-in transactions on the set schedule based on the last digit of their SSS number.

Regino urged members to update their contact details since communication and transaction updates are being based on these details. (Luisa Cabato)