Mobile Wallet bars 900k users

Mobile wallet GCash barred over 900,000 users suspected of fraud from January to March 2022 through a joint initiative with state authorities.


GCash (G-Xchange, Inc.) is working with the National Bureau of Investigation (NBI) and the Philippine National Police (PNP) in its crackdown against online scam.

“GCash has been providing invaluable service to Filipinos, especially during the pandemic," stressed President and CEO Martha Sazon.

"It is crucial that we work together to protect the platform against fraud. As we continue to bolster our security system, we are also counting on the support of our customers and ask that they be vigilant against online scam,” she elaborated.

Through its #GCheckMuna campaign, GCash warns customers to never share their MPIN or one-time password (OTP).

Scammers often pose as a GCash representative or a friend to trick users into giving their OTP.

Users should only do GCash-related activities inside the app.

Some scammers use similar-looking phishing sites to ask customers to verify or log-in. Beware of this scamming scheme! When asked to verify or log-in, only do so on the GCash app.

Users should likewise be careful about parties they transact with.

Before making any online transaction, they should research and read reviews on the product they are buying and its seller.

Finally, users should only go to official GCash channels.

For all concerns, they should go to the GCash Help Center (

For their safety, users should never post their inquiries on social media. GCash will never send any personal message to address concerns.

GCash also encourages users to report fraud through Chat with Gigi, the newest beta chatbot.

Reported fake pages are taken down within 24 hours.

To make sure that cybercriminals are monitored and apprehended, GCash also works closely with the National Bureau of Investigation (NBI)-Cybercrime Division and the Philippine National Police Anti-Cybercrime Group (PNP ACG) in preventing scams and apprehending guilty parties.

GCash also ensures strict compliance with the guidance of the Bangko Sentral ng Pilipinas and the Anti-Money Laundering Council for the safety of customers.