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Manila Bulletin devider Business devider ARTA automates filing of red tape complaints

ARTA automates filing of red tape complaints

Published Apr 18, 2022 05:00 pm

The Anti-Red Tape Authority (ARTA) has filed a total of 564 cases and acted on 10,521 complaints to date and expects to further improve the ease of doing business in the country with the official launch of the new e-ARTA Complaints Management System (CMS), the first automated complaints management system in the Philippine government bureaucracy.

Based on its latest update as of the first week of April this year, the anti red tape body said it has also automatically renewed pending 8,510 long-pending applications, apprehended 20 fixers, and conducted 17 entrapment operations.

ARTA said it will launch the new CMS Tuesday, April 19, pursuant to its Memorandum Circular No. 2022-03 as more people are now seeking ARTA’s services to address their red tape problems.

The e-ARTA CMS will automate ARTA’s complaints filing and handling mechanisms, which is in line with the Authority’s thrust to push for digitalization in the Philippine government.

Through the online platform, ordinary citizens can file complaints before ARTA. The e-ARTA CMS features an electronic ticketing system, paperless complaint filing, cloud storage for back-up, and SMS notification for complainants.

The Authority will also have access to an electronic dashboard where they can monitor real-time updates on filed complaints.

The new system also features active accounts of pilot agency’s Committees on Anti-Red Tape (CART) for quick response.

The e-ARTA CMS was donated by the Multisys Technologies Corporation to the Authority on 31 March 2022.

In addition, ARTA said the new platform can also help agencies in addressing their complaints backlog.

ARTA said that with the e-ARTA CMS, ordinary citizens can file complaints before ARTA through a web-based application consistent with the Authority’s rules of procedure.

In addition to this, ARTA will have access to an electronic dashboard where they can monitor real-time updates on filed complaints. The system will also have active CART pilot agency accounts for quick response.

Among other key features of the new system include an electronic ticketing system, paperless complaint filing, cloud storage for back-up, and SMS notification for complainants.

Secretary Jeremiah B. Belgica, ARTA Director General, said the e-ARTA CMS,

which was soft launched in March, is another tool to help government agencies comply with the Zero Backlog Policy as stated in Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

Belgica emphasized the importance of exploring technological solutions in order to streamline and reengineer government processes.

“There is no excuse for us any longer to really be isolated and be lacking in the opportunity to access the right kind of information, not only respond to the needs of the time, but to also anticipate, calibrate our actions on what other things and challenges will arise in the future. That is why it is very important for us to tap into technology and innovation,” he said.

“What we are launching through the e-ARTA Complaints Management System and Citizen Services App is indeed a futuristic step ahead on what we can anticipate.

The ARTA chief also called on the Filipino people to continue demanding better services from their government through the said platforms.

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