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Manila Bulletin devider Technews devider Samsung cares with Customer Service Solutions

Samsung cares with Customer Service Solutions

Published Mar 29, 2022 01:22 pm

In the newest changes of the country’s health protocols, Filipinos are returning to their high-octane and fast-paced lives. Finding the right time to balance work and lifestyle is challenging as it is, but when we encounter new problems with our smartphones and digital appliances, we have to brave the outdoors and spend time taking them to a service center.

Samsung, as a leader in innovation and technology, respects your time with their Customer Service Solutions. Through this, all the solutions to your problems are within reach in minutes, without physically going to a service center. 

There are four different types of Customer Service Solutions, each one catered to your specific needs and adapts to your situation, ensuring the best care for your smartphones and digital appliances.

Remote Service

In need of help for your Galaxy mobile devices or smart TVs but too busy to visit a service center? Remote Service allows you to ask questions and find solutions in one sitting. You can get direct assistance wherever you are as if you were right at a Samsung service center. Remote Service is about trusting Samsung as a specialist will get access to your device and control it to detect the problem.

Samsung assures users of their privacy and would not control your device without your consent.

There are three ways to access the Galaxy Remote Service. The first is to launch the Samsung Members app on your phone, click on the “Get help” on the bottom, scroll down to find “Remote Service” and download “Smart Tutor.” 

Another way is through pre-installed apps such as SMS. In your Messages app, tap the three-dot menu at the top-right corner and select “Contact Us.” This will direct you to the Samsung Members and from there hit “Remote Service.” 

Finally, you can enable Remote Service through Settings. Tap “Tips and user manual” and then “Remote Support.” 

Visual Support

Another service Samsung offers is Visual Support. This simplifies the troubleshooting process by letting a Samsung specialist connect to a customer’s mobile phone to receive visual images of the product. This allows the Samsung specialist to check all the details they need right off the bat, such as model and serial numbers. After diagnosing the problem, the specialist will be able to provide details on what the customer needs to do. 

This service is available across Samsung digital appliances.

Live Chat 

If giving access to your device or camera isn’t your jam, you can always try Samsung’s Live Chat. Samsung promises quick responses to your question across all the products, from phones, wearables, appliances, TVs or even your sound devices.

Self Help

Sometimes the problems are much simpler than what they appear to be. This is where Samsung’s FAQs come into play. Samsung has collected the most common issues about their devices and have these posted on their website. They even answer questions about why it’s beneficial to have a Samsung account. These FAQs range from products, payments, deliveries, returns and cancellations, and services and warranty.  

Samsung’s FAQs also has a search bar where you can type in your questions. You can even ask about Samsung’s acceptable payment methods and how trade-in works. You can even ask how to transfer data from your old phone to the new one and Samsung will provide a clear and detailed explanation of all the available methods you can use. To go after the mile, Samsung will sometimes include a video embedded on their webpage to provide additional details. 

Just in case, each of the pages in the FAQs have the Samsung live chat bubble, so they are ready to answer any other questions you might have. 

With all these services readily available to you, there’s almost no need for you to go out of your way to visit a service center to get your Samsung product checked. The only time you should schedule for a face-to-face appointment, is when the product needs physical repairs. 

For further assistance on mobile devices, call #GALAXY or dial #425299 (Toll-free to all networks), available 24 hours a day, 7 days a week and for TV, Audio & Digital Appliances call 1-800-10-726-7864 and 1-800-8-726-7864 , available every day from 8:00 a.m. to 8:00 p.m. 

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