The Social Security System (SSS) recently launched its pilot Digital Branch in San Pablo City, Laguna to offer multi-channel service delivery platforms to its members, employers, pensioners, and the general public.
In a statement released Wednesday, March 2, SSS President and Chief Executive Officer Aurora C. Ignacio said the pilot branch will help its members and pensioners to get acquainted with the various SSS digital platforms.
“As we continue our digital transformation, the SSS is aware of the current situation where some of members and pensioners need assistance in using our My.SSS Portal and SSS Mobile App. Hence, we created a digital branch to encourage members to enroll in the My.SSS Portal," Ignacio said.
"Branch personnel can personally guide them in exploring the electronic services available and proceed with online transactions. Members and pensioners will later be comfortable in using our online services so that they can finally transact on their own at the comfort of their homes and workplaces. We will continue to convert regular branches to digital in National Capital Region and selected provinces nationwide," she added.
SSS San Pedro Digital Branch has three sections: the E-center where employers and individual members may learn or avail SSS online services; Mobile App Learning Center where members may learn how to access the SSS online service portals using their mobile phones and tablets; and Customer Care Center for other transactions not yet available online.
The pilot branch is open from Monday to Friday, 8 am. to 5 p.m.