SKY brings its round-the-clock messaging platform, KYLA, to Viber to reach and serve more of its valued subscribers and address their concerns more easily and quickly.
To access KYLA via Viber, go to mysky.com.ph/kylaofsky which will redirect you to open the KYLA of SKY chat on Viber. When you click "Get Started," the integrated KYLA menu will appear with category queries on SKY products, MySKY account, help with service matters, bills and payments, SKY Zone office locator, and the most recent updates on SKY offerings. Users can begin conversing with KYLA for their specific issues by selecting any of the subcategories listed, with the option to discuss their complex concerns with a live agent.
Aside from selecting from the carousel and sub categories, users may also type in their needs or questions in English to start their conversation with KYLA.
The online customer touchpoint, which was first made available on the company's official website (mysky.com.ph) and Facebook page (fb.com/myskyupdates), provides a convenient and efficient customer interface for both existing and potential SKY subscribers using their computers, smartphones, and other devices.
KYLA allows SKYcable and SKY Fiber users to do self-help on basic service-related concerns by guiding them to available resources or transferring them to converse with live agents for more complex matters, contributing to faster response times to customer queries.
KYLA is also available 24 hours a day, seven days a week on SKY's official website and Facebook page. Visitors to mysky.com.ph should click on the "Message Us" icon, while Facebook users can send a message through the page's "Message" button or go to m.me/myskyupdates to get started.
Follow SKY on Facebook (facebook.com/myskyupdates), Twitter (twitter.com/skyserves) for customer service concerns and twitter.com/myskyupdates for product updates), and Instagram (@myskyupdates) for other updates on SKY's latest offerings.