SSS urges members to utilize online portals

State-run Social Security System (SSS) has encouraged more than five million Facebook (FB) followers to actively utilize its portals and various online facilities including its social media platforms for easier access to its information, services, and transactions.

In a statement, Aurora C. Ignacio, SSS president and chief executive officer said the pension fund made available the My.SSS Portal on its website for members to have exclusive access to their contributions and membership records.

Ignacio also said the My.SSS Portal also facilitates online transactions, set appointments with their servicing branch, and request for copies of their records, among others.

Over the last few years, the My.SSS Portal has undergone enhancements and now includes online applications for loans, benefits, requests for member data change, ayment Reference Number (PRN) generation, and enrollment of disbursement accounts.

“The majority of our FB followers interact with us by writing queries and making follow-ups in the comments section of our official FB posts and the SSS Social Media Services Section is in charge of responding to these concerns,” Ignacio said.

“As we encourage active social media engagement, we also invite them to maximize the usage of the My.SSS Portal since benefit claims and loan status are readily available in their respective account,” she added.

Likewise, SSS may also be reached through the FB Messenger where a Chatbot can respond to their basic and frequently asked questions, Ignacio said.

Members and employers may also use the SSS Mobile App, with similar features and may be downloaded via Google Play Store, Apple App Store, or Huawei AppGallery for free.

They may also avail of the Text-SSS facility via 2600 with a service fee of P2.50 per transaction for Globe, Smart, and Sun Cellular subscribers.

Aside from the My.SSS Portal, the SSS also launched in November 2020, the ExpreSSS e-Learning (ExSSSeL) Portal which allows participants to learn the different SSS policies, programs, and updates at the comfort and safety of their homes.

SSS has also launched the uSSSap Tayo Portal last September 2021 providing users with easier, simpler, and faster access to SSS information, and an avenue for sending their concerns on how to avail of SSS programs, services, and status verifications of their follow-ups and complaints.

Moreover, the USSSap Tayo Portal utilizes a ticket support system that provides a complete archive of users’ requests which helps them track the status of their tickets in the dashboard of their accounts.