The Department of Social Welfare and Development (DSWD) said Thursday, July 22, it has already put in place operational innovations to improve the delivery of its programs and services.

The implementation of the agency’s “strategic initiatives” was made possible through the implementation of the Performance Government Scorecard (PGS) framework of strategy.

The DSWD said that it “came up with organizational innovations to improve public service delivery.”

It explained that the PGS “is a holistic and collaborative framework for designing, executing, monitoring, and sustaining roadmaps to reform.”

“It raises the standards of strategy setting for Philippine public sector institutions that work beyond operational effectiveness and complement process improvements while giving premium to its agency’s mandate into a world-class public service,” it added.

Under the PGS framework, the DSWD personnel are assisted in learning and enhancing their skills along with program development, policy and plan formulation, communication, and program implementation.

“After the PGS focals put the Strategy into action earlier this semester, innovations have spurred which showcased the creative and most of all, the DSWD May Malasakit brand,” the DSWD said.

Since the adoption of the PGS framework, the DSWD personnel developed innovations, it said.

Their stories were shared monthly, during PGS focal meetings organized by the Office for Strategy Management, and in operations reviews within their respective units, it noted.

The DSWD said its work plans have been readjusted “to adopt a remote set-up of activities such as virtual town hall meetings; webinars; email bulletins; and online coaching sessions to address operational needs.”

It cited the implementation of its feedback system to further improve the implementation of its program and its delivery of public service.

“Through an efficient feedback system, the beneficiaries of the DSWD and the public will be able to send comments, suggestions, and even complaints,” it said.

"Furthermore, the DSWD is able to regularly report its accomplishments and program updates if a feedback system is in place. The different offices of the Department installed their Scoreboards to engage, inform, and heighten commitment among the leadership and its personnel.”

It described the Scoreboard as the visual representation of the DSWD commitments, which enabled offices to communicate their deliverables and be more proactive in addressing implementation issues.

DSWD Field Offices announce updates on their contributions to the overall strategic initiatives of the Department during their Monday convocations, the DSWD said.

The social welfare department cited the importance of its personnel in achieving its strategic goals.

DSWD Undersecretary Danilo Pamonag cited as “crucial” the role of the staff “in ensuring the attainment of their office’s targets.”

“It will contribute to the achievement of our targets in the Department Scorecard,” he said.

The DSWD took the opportunity to urge its personnel to continue seeking ways to become better public servants in line with the theme of the Department’s strategic journey of “Make a Mark, Be the Spark”.

It called on “employee to work together towards a transformed, improved, and brighter quality of service.”