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Manila Bulletin devider Philippines devider National devider GSIS lauded by Malacañang anew for 100% resolution of client concerns

GSIS lauded by Malacañang anew for 100% resolution of client concerns

Published Jun 8, 2021 09:19 pm

Malacañang has recently lauded the Government Service Insurance System (GSIS) for resolving 100 percent of client concerns within the prescribed turnaround time of 72 hours.

GSIS (Facebook)

The 8888 Citizens' Complaint Center (CCC), under the Office of the President, cited in its letter that GSIS "acted on all the 188 citizens' concerns that were referred to it" from January 1 to February 28.

It was the second commendation given by Malacañang to the state-run pension fund for a 100 percent commendation rate of client concerns since the 888 CCC was introduced in 2016.

The GSIS also earned a 100 percent resolution rate for addressing 1,510 citizens' concerns within the 72-hour turnaround time during the period of January 1 to Dec. 31, 2020.

"This recognition reaffirms our commitment to earnestly listen to the concerns of our members and pensioners," GSIS President and General Manager Rolando Ledesma Macasaet said on Tuesday, June 8.

"We appreciate and value the feedback of our stakeholders because they serve as guideposts in formulating policies and reforms toward enhancing GSIS benefits and improving our services," Macasaet added.

The 888 CCC was established as a channel for the public to report complaints or grievances to the government

In November, the Office of the President has relaunched the 888 short messaging system (SMS) service nationwide to allow more Filipinos to reach the CCC.

"We assure our clients that we remain committed in addressing our clients' concerns immediately at our level. We want them to be comfortable transacting with GSIS," Macasaet said in a mix of English and Filipino.

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