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Manila Bulletin devider Philippines devider National devider BIR sets up 'chatbot' to answer taxpayers' queries 24/7

BIR sets up 'chatbot' to answer taxpayers' queries 24/7

Published Jun 3, 2021 09:43 am

The Bureau of Internal Revenue (BIR) has set up a call center-like app that can respond to taxpayers' questions round the clock.

(Photo from BIR Facebook page)

BIR Commissioner Caesar R. Dulay said the chatbot app named "Revie" can answer basic questions related to registration, electronic services, BIR forms, zonal value, and tax identification number verification.

The chatbot app is available on the bureau's website, www.bir.gov.ph.

Dulay said that in cases where the taxpayer would need further clarification for his or her query, a revenue officer may be reached via the same platform.

"Having Revie to answer large volume of queries, our people can now focus on more complex issues," the BIR chief said.

He said the chatbot is an additional digital platform that taxpayers can use to reach the agency.

Dulay said taxpayers may also opt to email their queries to @bir.gov.ph, or call the newly-opened contact center via hotline.number (02) 8538-3200.

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60321 chatbot revie BIR Dulay 24/7
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