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BOC employs new customer assistance system using 3rd-party services

Philippines | National

BOC employs new customer assistance system using 3rd-party services

By Betheena Unite

The Bureau of Customs (BOC) is now transitioning into an "enhanced" customer assistance system through the help of a third-party service provider.

Enhanced customer service -- The Bureau of Customs (BOC) transitions into a new and 'enhanced' customer assistance system through the help of a third-party service provider. (Photo courtesy of the BOC)

The bureau formally launched on May 7 its enhanced BOC-Call Center hotline through a partnership with Digital Minds BPO Services Inc.

Under the pact, the bureau was able to identify some key areas in its present customer assistance setup that need improvements such as call management, call monitoring, call storage, and IVR systems.

Customs Commissioner Rey Leonardo B. Guerrero stressed that the acquisition of a third-party call center company is a move aimed to improve services for the public.

"With the aid of Digital Minds BPO Inc., the Bureau underscores its drive to reform, transform and perform," Guerrero said.

"Through the collaboration between BOC and Digital Minds BPO Services Inc., the bureau is a step closer to attaining its vision to be a world-class Customs Administration that is among the world's best," the added.

Digital Minds BPO Services is a NAGA-based office that caters to Business Process Outsourcing for the United States and Australia.

The Customs bureau is the first local government agency to receive services from the company.

Related Tags

Bureau of Customs BOC Digital Minds BPO Services CALL CENTER HOTLINE BOC COMMISSIONER REY LEONARDO GUERRERO

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