ADVERTISEMENT
Manila Bulletin devider Business devider Many gov't agencies remain non-compliant to Citizen's Charter

Many gov't agencies remain non-compliant to Citizen's Charter

Published Dec 31, 2021 05:32 pm

The Anti-Red Tape Authority (ARTA) has released the names of government agencies, local government units, and other institutions that failed to submit their Citizen’s Charter, a list of requirements when transacting a business to minimize red tape in government and improve the ease of doing business in the country.

ARTA Logo

ARTA released the list on Friday, Dec. 31 via Department Order No. 2021-94 as mandated by Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

According to ARTA, the list of non –complaint agencies include agencies include Fourteen national government agencies, 573 local government units (LGUs), and 27 government owned and controlled corporations, 571 water districts, 13 state universities and colleges and one hospital.

Of the 573 LGUs, ARTA said that 31 are from the Cordillera Administrative Region ( CAR ); 10 from Region I; 10 from Region II; 20 from Region III; 19 from Region IV-A; 34 from Region IV-B; 26 from Region V; 26 from Region VI; 70 from Region VII; 60 from Region VIII; 47 from Region IX; 27 from Region X; 28 from Region XI; 26 from Region XII; 29 from Region XIII; and 110 from the Autonomous Region in Muslim Mindanao (ARMM).

Those included in the list are given until 6 January 2022 to submit their Citizen's Charter and Certificate of Compliance to the Authority at [email protected].

The publication of the list serves as ARTA's final warning to non-compliant agencies. Should they fail to submit the said requirements on the given date, the Authority will proceed with the filing of cases against them for violation of Republic Act No. 7160 as amended, R.A. No. 3019, as amended, R.A. No. 11032, or other applicable laws.

Those that do not have any revision in their previously submitted Citizen's Charter are only required to submit their Certificate of Compliance. Meanwhile, those that updated and revised their Citizen's Charter must submit it with the corresponding Certificate of Compliance.

The Citizen's Charter is an information billboard containing all pertinent information on the services that government offices provide. This includes the list of requirements, costs, and processing time for each service. All government agencies are mandated to put up their Citizen's Charters in prominent places in their offices.

The publication of the list of non-compliant government agencies was done following the release of the Office of the President's Memorandum Order No. 57 or "Directing the Submission of a Citizen's Charter and Compliance with the Automation of Business Permitting ad Licensing System."

The order stated that government agencies must submit their updated Citizen's Charters with the corresponding Certificate of Compliance to the Authority within 15 working days of its effectivity, which was on 24 November 2021.

As of 17 December 2021, ARTA's Compliance, Monitoring, and Evaluation Office (CMEO) received a total of 8,974 Citizen's Charter and Certificate of Compliance submissions from various government agencies.

ADVERTISEMENT
.most-popular .layout-ratio{ padding-bottom: 79.13%; } @media (min-width: 768px) and (max-width: 1024px) { .widget-title { font-size: 15px !important; } }

{{ articles_filter_1561_widget.title }}

{{ item.title }}
.most-popular .layout-ratio{ padding-bottom: 79.13%; } @media (min-width: 768px) and (max-width: 1024px) { .widget-title { font-size: 15px !important; } }

{{ articles_filter_1562_widget.title }}

{{ item.title }}
.most-popular .layout-ratio{ padding-bottom: 79.13%; } @media (min-width: 768px) and (max-width: 1024px) { .widget-title { font-size: 15px !important; } }

{{ articles_filter_1563_widget.title }}

{{ item.title }}

{{ articles_filter_1564_widget.title }}

{{ item.title }}
.mb-article-details { position: relative; } .mb-article-details .article-body-preview, .mb-article-details .article-body-summary{ font-size: 17px; line-height: 30px; font-family: "Libre Caslon Text", serif; color: #000; } .mb-article-details .article-body-preview iframe , .mb-article-details .article-body-summary iframe{ width: 100%; margin: auto; } .read-more-background { background: linear-gradient(180deg, color(display-p3 1.000 1.000 1.000 / 0) 13.75%, color(display-p3 1.000 1.000 1.000 / 0.8) 30.79%, color(display-p3 1.000 1.000 1.000) 72.5%); position: absolute; height: 200px; width: 100%; bottom: 0; display: flex; justify-content: center; align-items: center; padding: 0; } .read-more-background a{ color: #000; } .read-more-btn { padding: 17px 45px; font-family: Inter; font-weight: 700; font-size: 18px; line-height: 16px; text-align: center; vertical-align: middle; border: 1px solid black; background-color: white; } .hidden { display: none; }
function initializeAllSwipers() { // Get all hidden inputs with cms_article_id document.querySelectorAll('[id^="cms_article_id_"]').forEach(function (input) { const cmsArticleId = input.value; const articleSelector = '#article-' + cmsArticleId + ' .body_images'; const swiperElement = document.querySelector(articleSelector); if (swiperElement && !swiperElement.classList.contains('swiper-initialized')) { new Swiper(articleSelector, { loop: true, pagination: false, navigation: { nextEl: '#article-' + cmsArticleId + ' .swiper-button-next', prevEl: '#article-' + cmsArticleId + ' .swiper-button-prev', }, }); } }); } setTimeout(initializeAllSwipers, 3000); const intersectionObserver = new IntersectionObserver( (entries) => { entries.forEach((entry) => { if (entry.isIntersecting) { const newUrl = entry.target.getAttribute("data-url"); if (newUrl) { history.pushState(null, null, newUrl); let article = entry.target; // Extract metadata const author = article.querySelector('.author-section').textContent.replace('By', '').trim(); const section = article.querySelector('.section-info ').textContent.replace(' ', ' '); const title = article.querySelector('.article-title h1').textContent; // Parse URL for Chartbeat path format const parsedUrl = new URL(newUrl, window.location.origin); const cleanUrl = parsedUrl.host + parsedUrl.pathname; // Update Chartbeat configuration if (typeof window._sf_async_config !== 'undefined') { window._sf_async_config.path = cleanUrl; window._sf_async_config.sections = section; window._sf_async_config.authors = author; } // Track virtual page view with Chartbeat if (typeof pSUPERFLY !== 'undefined' && typeof pSUPERFLY.virtualPage === 'function') { try { pSUPERFLY.virtualPage({ path: cleanUrl, title: title, sections: section, authors: author }); } catch (error) { console.error('ping error', error); } } // Optional: Update document title if (title && title !== document.title) { document.title = title; } } } }); }, { threshold: 0.1 } ); function showArticleBody(button) { const article = button.closest("article"); const summary = article.querySelector(".article-body-summary"); const body = article.querySelector(".article-body-preview"); const readMoreSection = article.querySelector(".read-more-background"); // Hide summary and read-more section summary.style.display = "none"; readMoreSection.style.display = "none"; // Show the full article body body.classList.remove("hidden"); } document.addEventListener("DOMContentLoaded", () => { let loadCount = 0; // Track how many times articles are loaded const offset = [1, 2, 3, 4, 5, 6, 7, 8, 9, 10]; // Offset values const currentUrl = window.location.pathname.substring(1); let isLoading = false; // Prevent multiple calls if (!currentUrl) { console.log("Current URL is invalid."); return; } const sentinel = document.getElementById("load-more-sentinel"); if (!sentinel) { console.log("Sentinel element not found."); return; } function isSentinelVisible() { const rect = sentinel.getBoundingClientRect(); return ( rect.top < window.innerHeight && rect.bottom >= 0 ); } function onScroll() { if (isLoading) return; if (isSentinelVisible()) { if (loadCount >= offset.length) { console.log("Maximum load attempts reached."); window.removeEventListener("scroll", onScroll); return; } isLoading = true; const currentOffset = offset[loadCount]; window.loadMoreItems().then(() => { let article = document.querySelector('#widget_1690 > div:nth-last-of-type(2) article'); intersectionObserver.observe(article) loadCount++; }).catch(error => { console.error("Error loading more items:", error); }).finally(() => { isLoading = false; }); } } window.addEventListener("scroll", onScroll); });
Join Our Newsletters

Sign up by email to receive news.

© 2025 Manila Bulletin The Nation's Leading Newspaper. All Rights Reserved.