Xiaomi recently inaugurated its first exclusive service center in the Philippines as part of its commitment to ramp up its after-sales program in the country.
Located at the ground floor, Serendra Wing of Market! Market! in Bonifacio Global City, the Xiaomi Exclusive Service Center aims to provide its customers VIP treatment and a seamless experience, starting from the purchase of the products and up to the time after-sales support for the gadgets are needed.
This year, Xiaomi expanded its aftersales touchpoints, growing from 10 service centers last year to opening 20 more sites nationwide; plus appointing 10 additional authorized service centers to support Xiaomi TV products. Furthermore, the Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas.
Xiaomi customers can look forward to more upcoming customer service initiatives as Xiaomi Philippines will continue to strengthen after-sales service support. The company is looking to expand its customer service facilities next year by adding another Exclusive Center to support mobile, Artificial Intelligence of Things (AiOT), and ecosystem products.
They will also be launching Xiaomi’s online customer service portal that will provide chat support with customer representatives and will allow them to check the status of their ongoing repairs; plus more exclusive service centers to open across key central cities in the country.
Customers who wish to avail of any after-sales services can simply drop by the Exclusive Service Center or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk. A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case. For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.
Aside from upgraded customer service, Mi fans can also avail of exciting holiday campaigns from Xiaomi, such as the All I Want for Christmas promo. They can get an exclusive and adorable Mi Bunny plushie along with more awesome freebies when they purchase the Xiaomi 11T Series, Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 from November 13, 2021 to January 14, 2022.
Under this promo, the Xiaomi 11T with its high-resolution triple camera will be available for only PHP 21,990 for its 8GB+128GB variant and PHP 24,990 for its 8GB+256GB variant. Buyers can get a free speaker, eco bag and an adorable Mi Bunny!
Meanwhile, the Xiaomi 11T Pro with revolutionary 120W Fast-Charging Technology (enabling 100% charge in just 17 minutes!) will be available for only PHP 27,990 for the 8GB+256GB version and PHP 29,990 12GB+256GBThe refreshed ultra-slim and featherweight Xiaomi 11 Lite 5G NE with its 6.55” AMOLED DotDisplay, 10-bit TrueColor support, and Dolby Vision® as well as ultra-fast connection, 4,250mAh battery, and 33W fast charging, is available in 8GB+128GB for only PHP 18,990. Both come with a free eco bag and a Mi Bunny.
Those looking for substance and style in one package will be able to get the Mi 11 Lite for only PHP 14,990 for the 8GB+128GB storage variant and it comes with a free Mi Bunny and handy tote bag.
Finally, customers can get their hands on the versatile Xiaomi Pad 5 for only PHP 17,990 for the 6GB + 128GB variant and PHP 19,990 for the 6GB + 256GB variant. This portable workstation is packed with premium features that’ll boost your productivity such as an 11-inch WQHD+ 120Hz display and large quad speakers for louder, and crisper sound. Under this promo, it also comes with an awesome magnetic case for the Xiaomi Pad 5.