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Manila Bulletin devider Lifestyle devider Food devider This cake shop is not sugar-coating anything when it comes to rude, nonsense customer inquiries

This cake shop is not sugar-coating anything when it comes to rude, nonsense customer inquiries

Published Dec 20, 2021 11:18 am

‘We do not need your business if it means having the peace of mind we deserve.’

Holidays may seem to be a time for serene reflections and joyous moments for many, but when it comes to the food industry, it is an all-hands-on-deck season as brands go into the final stretch of producing special eats on or before Christmas Eve and New Year’s celebrations. That kitchen chaos also comes with a tidal wave of inquiries, that is why restaurants and brands are getting creative in getting the messages and information across to customers. Unfortunately, that doesn’t always work, putting many culinary professionals in double time, stirring pots and baking while answering requests and other customer queries.

But it looks like one brand is done with that and gets direct while giving savage comebacks to rude and nonsense concerns. In a series of posts, Hizon’s Cakes & Pastries is not sugar-coating any replies to teach customers, and we are living for it.

At first, it started with its delivery operations.

Next, the brand clarifies, perhaps for the nth time, about what goes inside its special bakes.

Then it reads them to filth about their choice of delivery courier.

It even reveals the truth about blocking customers, and, quite honestly, is totally understandable.

Patrons of the iconic bakeshop are supporting its latest releases. “Ganito dapat! Ako hindi ako naniniwala sa ‘customer is always right’ lalo na sa mga customer na feeling entitled at kung maka asta eh akala mo nabili na nya yun tindahan kung maka arte (This is how it should be! I don’t believe in the saying ‘customer is always right,’ especially if those customer are feeling entitled and act as if they bought the entire store),” a commenter says.

Social media personality Macoy Dubs also responded to one post commenting, “This is noted with thanks and best regards.”

While another Instagram user tries to defend a customer about a cake inquiry saying, “Baka naman hindi niya lang alam yung term. You can answer without being rude (Maybe the customer didn’t know the right term. You can answer without being rude).”

For what it’s worth, these posts gave a round of online laughs and a few lessons on online food ordering. Now, we need a slice of cake!

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food Hizon’s Cakes & Pastries
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