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Manila Bulletin devider Philippines devider National devider PH 911 emergency hotline now open for violence vs women, kids, LGBTQIA+

PH 911 emergency hotline now open for violence vs women, kids, LGBTQIA+

Published Dec 16, 2021 11:07 am

The government's 911 national emergency has opened its hotline for complaints and calls for assistance of cases relating not only to violence against women and children but also to other gender-based violence, the Department of the Interior and Local Government (DILG) disclosed on Thursday, Dec. 16.

photo: DILG Facebook page

DILG Sec. Eduardo Año said any response on violence committed against women, children and members of the LGBTQIA+ (lesbian, gay, bisexual, transgender, queer/questioning (one's sexual or gender identity), intersex, and asexual/aromantic/agender) community will adhere to the policies and protocols approved by the the Department of Social Welfare and Development (DSWD), and the Department of Justice (DOJ), noting the sensitivity of the matter.

He said once the complaints and calls for assistance are received, they will be immediately connected to proper concerned government agencies for proper investigation and action.

“We want to let the victims of VAWC (violence against women and children) feel that the government cares and is ready to help them at their time of need. All they need to do is dial 911 and they will be assisted promptly,” said Año.

MB file photo


“The DILG remains committed to strengthening the capacities of the LGUs, especially the Barangay VAW Desks and the Anti-Sexual Harassment or ASH Desks, to effectively respond to reported violence or harassment of women, men and members of the LGBTQIA+ community,” he added.

He said that the stringent quarantine measures necessitated by the COVID-19 pandemic disrupted government services, restricted mobility and transportation, and also limited opportunities to report VAWC cases.

“Violence against women and children mostly happens within the confines of the households with 1 out of 3 women experiencing physical, sexual, psychological, and economic violence even before the COVID-19 pandemic,” Año said.

All E911 Emergency telecommunicators are also expected to adopt the Guidebook for Handling VAWC calls in taking calls coursed through the E911 hotline. On the other hand, concerned national government agencies, local government units (LGUs), and other entities must properly respond to VAWC incidents and to strengthen local structures addressing VAWC.

Republic Act (RA) 9710 or the Magna Carta of Women provided for the creation of the VAW Desks to ensure that the cases are fully addressed in a gender-responsive manner. RA 9262 or the Anti-Violence against Women and their Children Act likewise empowers barangays to provide necessary relief to survivors and safeguard them from further harm.

Psychological first aid, health care

Meanwhile, Emergency 911 Executive Director Diosdado Valeroso affirmed the commitment of the DILG-911 National Office in ensuring accessible, easy, and reliable response to the emergency needs of the Filipino people.

Valeroso said that on top of the usual police and fire as emergency responders, the E911 hotline number can now provide psychological first aid and survivor-centered care to VAWC patients.

As of November this year, 911 has responded to 2,042 calls. The Top 5 kinds of calls are: medical assistance – 1,070; police assistance – 666; fire assistance – 202; search and rescue – 100; Chemical, Biological, Radiological, Nuclear, and Explosives – four.

However, Valeroso said they also received 1,391 non-emergency calls; 368,154 prank calls; and 3,739 telephone inquiries.

He said they have 72 telecommunicators composing four teams at present who work in 24-hour tours of duty, with one team working from home.

Related Tags

LGBTQIA+ DILG VAWC
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