DSWD inching towards global certification on quality management systems

Published November 24, 2021, 5:23 PM

by Charissa Luci-Atienza 

The Department of Social Welfare and Development (DSWD) is closer to getting the international Quality Management System certification.


This after the DSWD successfully hurdled the International Organization for Standardization (ISO) 9001:2015 Stage 1 Certification Audit conducted by the Socotec Certification Philippines Inc. on Nov. 12.

“The Department of Social Welfare and Development (DSWD) will now proceed with the Stage 2 Audit, signifying a step closer to getting awarded an ISO 9001:2015 Quality Management System certification,” it said in a statement on Wednesday, Nov. 24.

Socotec gave the green light for the conduct of the Stage 2 Audit after it noted in its audit report the agency’s “sufficient” understanding of standard requirements (ISO 9001:2015).

Stage 2 Audit will zero in on the evaluation of the actual implementation and effectiveness of the DSWD’s management systems, specifically determining the degree of compliance with the standards set by the ISO and the Department.

The DSWD noted that in 2020, it embarked on securing an ISO certification on quality management systems (9001:2015) to ensure the delivery of quality public social welfare and development services that are standardized in all DSWD offices nationwide.

“For this initial certification audit, the Department’s frontline service for the issuance of travel clearance for Minors Traveling Abroad (MTA) under protective services, as well as essential support services on disaster response management, information and communications technology, and general administration shall be certified to the international standards of quality management,” it said.

It said the scope shall further be expanded to cover all the agency’s frontline and non-frontline services.

“The Department has always put premium on quality work and innovation, as well as the improvement of its existing programs, processes, and systems. It is with this goal that we devoted our time in securing an ISO certification to establish a world class standard of quality service and performance,” DSWD Secretary Rolando Joselito D. Bautista said during the audit proper.

The Central Office Support Offices, as well as Field Offices III, VII, XI, and the National Capital Region (NCR) were randomly chosen as auditees for the Stage 1 Audit.

“Getting through the Stage 1 Audit is already an accomplishment as the initiatives for the ISO certification were done in the midst of the continuous service of the Department to respond to the urgent needs of the public during the pandemic,” the DSWD said.

Bautista took the opportunity to thank his DSWD family for their ceaseless commitment and dedication to public service and their unity towards the goal of institutionalizing quality public service delivery at all times.