Concentrix launches Community Hub, a facility to support ‘work-at-home’ staff

Published August 27, 2021, 9:50 AM

by Jonathan Castillo


Concentrix opened the Community Hub. It’s a facility designed to support “work-at-home” employees. The inaugural branch is located in Sun City Plaza, Imus, Cavite. Another one is coming up in Bulacan this September, and more are expected in other locations in 2022.

The Community Hub serves two purposes. One, if an employee loses internet connection or electricity at home, they go to the Community Hub to work there. Second, it’s located within a majority of employees, so they no longer have to travel far to reach the main office.

The Community Hub is open 24/7 for Concentrix employees. The hub, of course, is guaranteed to have electricity and internet connection. Above all, it follows health protocols. There’s an assigned management team working per hub for daily operation and assisting staff.

There’s even free transport via the Concentrix P2P bus: a hop-on, hop-off company-branded bus fleet operating seven days a week, exclusively for Concentrix employee transport within NCR Plus (including Cavite essential stops like the Hub).

Another unique Work-at-home aspect that Concentrix Community Hub addresses involves work device set up – computer with software-based phone, headset, and security devices. All physical assets can be easily and quickly delivered from, retrieved for, or repaired at, the Community Hub. Further, a dedicated and Concentrix-branded “Hubmobile” transports the assets for those needs, including for new hires getting a WAH set-up. The service is not only safer and more convenient, it is also free. The hub’s dedicated IT staff also ensures prompt repair and troubleshooting support.

Multi-purpose room convertible to training room/meeting room/activity room

To ensure hub capacity always adheres to government safety protocols, users pre-book any hub area or service any time before their visit using Concentrix One, the company-created mobile app for staff digital transactions and services. There are slots for every hub area and updates are real-time, hence same-day as well as multiple bookings per day are possible as long as slots are available.

Last but not least, with Recruitment digital kiosks in the hub’s lobby, nearby job applicants now have the added option to use the hub to submit paperless, contactless and safe applications (aside from other digital platforms). A Concentrix official recruiter can also use the hub for final assessment of locally based candidates if needed. This provides added safety, convenience and time saved from travel.

The Hubmobile is a branded, dedicated vehicle of the Concentrix Community Hub for transporting work devices/assets for free delivery to, or retrieval from, Work-at-home staff.

At the Imus hub opening ceremony led by Concentrix SVP and Philippines Country Leader Amit Jagga, he remarked, “The industry is going through significant transformation, and long-term enablement of a Work-at-home model is a key part of it. As the country’s largest private employer with about 100,000 staff and over 60% already in WAH, the Concentrix Community Hub is our unique investment and contribution to the industry. We pride ourselves in always thinking and doing things differently. By designing the hub with Work-at-home staff in mind and being the first company in the PH to make it real, we have clearly demonstrated the unparalleled way we champion care, performance and security for our people.”

Concentrix is the unprecedented Grand Slam winner of the Phil. ICT Awards for 2 consecutive years and still the only company to achieve this feat: Best Company, Best Employer, Best BPO Contact Center, and Best Foreign-owned Company altogether. Concentrix was also the first to win Outstanding Use of ICT Services to Fight COVID-19 for its investments on workforce health and safety, and its support for other employment sectors.