CSS Corp, a global customer experience and technology consulting services provider, has announced plans to hire 1,000 new employees by 2022 to boost its existing more than 2,000-strong Philippine workforce.

The company’s growth expansion plan came on the heels of its announcement on the promotion of Philippines Country Head Arvind Appavu to Senior Vice President.

Appavu currently leads CSS Corp,’s 2,100-strong personnel force in the Philippines—a total headcount that doubled in the past fiscal year. Driven by its “people-first” approach to employee and customer engagement, the company ensured that no one loses their job amidst the pandemic.

CSS Corp is among the first IT-BPO employers to fully implement the work-from-home arrangement at the onset of quarantine restrictions in 2020. With the reopening of the economy and resumption of on-site operations late last year, CSS Corp implemented health and safety measures that prioritize employee well-being, including its pick and drop services, work “bubbles” in the office premises, and provision of nutritious and balanced meals for employees on-site.

“When the pandemic struck, we made a conscious decision to put our employees’ well-being and safety on priority instead of churning profit. We believe that if we keep our employees healthy and happy, excellent customer experience follows. We are also in the process of running a vaccination drive for our employees,” Appavu shared.

Based in Manila, Appavu has over 20 years of industry experience, setting up successful programs and operations worldwide. With his new role, Appavu is expected to lead the company’s global customer service delivery through process effectiveness, institutionalizing global quality standards to facilitate unified customer experiences across engagements. He is also expected to facilitate the expansion of CSS Corp’s footprint outside of Metro Manila. Appavu’s promotion took effect from July 1, 2021.

With “sustaining and growing” being the company’s mantra for the next year, CSS Corp aims to sustain momentum by hiring 1,000 new employees by 2022 to generate equal opportunities for prospective talent in the provinces as part of plans for expansion outside the country’s capital.

The company also aims to foster a culture of learning and growth via a partnership with select universities in training students with technical and soft skills. CSS Corp sees the need to enable students and talents to successfully navigate the job market and provide professional development opportunities for employees looking to step up in their career ladder.

“We want to give equal opportunities to fresh and promising talent and nurture our employees to take on management and leadership roles as part of our commitment to their career development, to empower them to deliver world-class customer service that CSS Corp has been known for,” Appavu said.

Despite the challenges brought about by this period of uncertainty, Appavu also expressed his confidence in his colleagues, and the potential that the Philippine market has to offer.

“The Philippines has truly been a growth engine for CSS Corp not just in the region, but also globally. I am optimistic that through our efforts, we will come out stronger than ever, as we tread the path to what the future holds for us, for the company, and the customers we serve,” he said.