Singapore-headquartered Everise said it will hire more workers to bolster its existing 3,000 BPO workforce in the Philippines to service growing demand from existing clients for additional services.
Everise did not say in the statement as to how many workers are going to be hired but they need positions for digital customer support channels. Everise dominates in the technology, healthcare, and eCommerce verticals, and it is these clients that need additional support to manage content moderation of their social media assets, along with live chat support functions.
Currently Everise employs about 3,000 customer service champions in the Philippines. Although some of the work they offer is seasonal, they are seeking to grow their pool of permanent employees who will either work from home, or within a call center.
As tech, healthcare, and eCommerce players grow, so too is Everise, who have earned their reputation for flexible delivery and who enable these entities to rapidly scale across markets. The consumer experience of a brand now needs to be ubiquitous across all touchpoints, according to the statement. To support this, the company also said it has developed a proprietary technology stack that deploys AI and other workflow-based tools to help manage content so that when moderators are deployed, they are not overly exposed to content that is distressing, horrific, or designed to defraud people. Tech tools limit risk, because the technology filters out risky content and can be scaled on demand.