Popular fast food company Jollibee has issued a statement saying that it has investigated the “fried towel” incident at one of its franchise stores in Taguig.
“This concerns the customer complaint on food ordered late evening of June 1 from a franchised store in Bonifacio Global City. We are deeply concerned about this matter and have conducted thorough investigation on the incident,” the company said.
It added, “It is unfortunate that deviations from Jollibee’s standard food preparation procedures occurred on the part of certain personnel of the store.”
Jollibee said “as a result of this incident, we have directed the Jollibee Bonifacio – Stop Over branch to close for three days starting tomorrow, June 3, to thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again.”
“We will also send out reminders to all stores to ensure the strict adherence to Jollibee’s food preparation systems,” it said.
“Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction. We will continue to endeavor to deliver on the high standards we have set for ourselves and our franchisees,” the company said.
It added, “We, at Jollibee, are committed to take the necessary steps to maintain the trust and loyalty that our customers have given to us throughout the years.”
On June 2, customer Alique Perez posted on Facebook that she ordered fried chicken from Jollibee Bonifacio – Stop Over branch, which turned out to be a “fried towel.”