Palace urges public to report complaints of poor quarantine facilities

Published February 17, 2021, 12:11 PM

by Genalyn Kabiling

A person undergoing quarantine doesn’t have to suffer any bad condition of such health facility.


People have a right to choose a better quarantine facility if they are displeased with the poor service of the existing establishment, Malacañang said Wednesday.

According to Presidential spokesman Harry Roque, anyone experiencing bad service should lodge a complaint to authorities and choose a better facility from the list of hotels and other establishments that temporarily serve as quarantine centers.

“Well ang pagkakaintindi ko karamihan ng mga quarantine facilities na kinuha natin ay mga hotel na hindi talaga tumatanggap ng bisita dahil wala naman tayong mga turista na dumarating. So, ipagbigay alam ninyo lang po kung ano ang mga conditions na pinuprotesta ninyo (I understand that most of the quarantine facilities we tapped are hotels that don’t accept other guests because no tourists are arriving. So, just inform us about the conditions of the facility you protest),” Roque said over state television Wednesday, Feb. 17.

“Dahil nagbabayad naman kayo, siyempre puwede kayong pumili ng mas magandang quarantine facility. I am sure po meron po tayong mga selection na pagpipilian lalung-lalo na kung tayo ay magbabayad para sa ating quarantine (Because you’re paying, I am sure you can choose a better quarantine facility. I am sure we have a selection to choose from especially if we’re paying for our quarantine),” he said.

Roque made the statement after some people have reportedly complained about alleged bad sanitation and other poor condition of some quarantine facilities.

The government task force recently introduced new testing and quarantine protocols for inbound passengers in the country. 

They must have a pre-book accommodation for at least six nights at an accredited quarantine hotel/facility and undergo COVID-19 testing at the sixth day from date of arrival. The entry of persons to the country will also be subject to the maximum capacity of inbound passengers at the port of entry and date of entry.