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Manila Bulletin devider Philippines devider National devider DAR maintains reputation on 'perfection' in addressing complaints

DAR maintains reputation on 'perfection' in addressing complaints

Published Feb 6, 2021 03:48 pm

All 311 complaints that reached the attention of the Department of Agrarian Reform (DAR) last year were acted upon, according to its chief, Secretary Bro. John Castriciones.

Department of Agrarian Reform (DAR) (MANILA BULLETIN)

He said this 100 percent response rate has earned DAR a commendation from the Office of the President (OP) on three separate occasions in a span of six monthsl

“The DAR is thankful to the OP for... We want to bring the government closer to our stakeholders. The OP can count on us to continue to address the concerns and issues raised by our clientele,” Castriciones said.

From January to December 31, 2020, the agency was able to respond to all complaint tickets lodged through the government’s 8888 Citizens’ Complaint Center, which aims to address queries or grievances from the public directed to government agencies, bureaus, and offices.

According to the agency, its Clientele Relations Division, which handles the DAR’s citizen’s complaints, was first recognized by the OP as a responsive agency in October of last year for accomplishing 100 percent response to the queries received from the 8888 Citizen’s Complaint Center from January to September 2020.

The department was again recognized on Nov. 16, 2020 after responding to all queries.

Agrarian Assistant Secretary Patricia Rualo-Bello, the focal person of the 8888 Citizens’ Complaint Center, said most of the concerns received by DAR were about land and environment, government claims, and integrity-related concerns.

“We guarantee to extend the government’s support for the program and ensure that all requests for assistance and information, as well as complaints and grievances, will immediately be attended to,” Rualo-Bello said. 

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