The Bureau of Customs (BOC) formally inaugurated two more Customer Care Centers (CCC) in the Port of NAIA and NAIA Central Mail Exchange Center.
The Port of NAIA-CCC will serve as a One-Stop Shop or central hub for Customs-related transactions in NAIA such as document receiving and releasing, payment, document tracking, and general stakeholder information while the NAIA-CMEC CCC will house parcel-related transactions such as parcel tracking, shipment information, follow-ups, parcel inquiries and other concerns to further assist NAIA stakeholders in managing their businesses in the port.
Furthermore, both centers aim to support the Bureau's effort to further re-engineer the BOC systems and processes towards a credible and efficient customs service, and fully implement No Contact Policy to eliminate corruption opportunities.
The Customer Care Centers will be manned by a team of professional NAIA Customs Service Officers to ensure smooth and secured delivery of its services.
In spite of the onslaught of COVID-19 and challenges this 2020, the Bureau of Customs Port of NAIA and its subport CMEC, headed by District Collector Carmelita M. Talusan, pursued the construction of the NAIA Customer Care Centers to enhance stakeholders’ engagement and to also serve as a gratitude to all stakeholders and customs officers who well supported the BOC and the Port of NAIA throughout the year.
Moreover, the Port of NAIA will remain committed to the initiatives and innovations of the Bureau of Customs under Commissioner Rey Leonardo Guerrero, especially the creation of local Customer Care Centers aligned with the Full Automation of Frontline Transactions and Enhancement of Stakeholders’ Engagement Program under the 2020 10-Point Priority Program of the Bureau of Customs.