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BoC resolves 94% of complaints logged via 8888 hotline

Philippines | National

BoC resolves 94% of complaints logged via 8888 hotline

By Betheena Unite

Almost all complaints logged through the government’s 8888 hotline concerning Customs processes from January to October this year have been resolved, the Bureau of Customs said Tuesday.

(MANILA BULLETIN)

The Customs bureau reported that through its Customer Assistance and Response Service (CARES) and concerned offices, they were able to resolve a total of 270 of the 286 tickets based on the 8888 agency statistics from January to October 2020.

“The Bureau of Customs was cited by the citizens' hotline complaint center for acting upon and resolving 94.41 percent of complaints coursed from January to October 2020 through Malacañang's 8888 hotline,” the bureau announced.

Ten pending tickets have been resolved last November while the remaining six tickets or 2.1 percent are just awaiting feedback, the bureau added.

During the same period, the bureau said it also processed and resolved 100 percent or 520,507 tickets corresponding to various issues and concerns coursed through the Customer Care Portal System or the BoC portal such as inquiries on online filing, accreditation, and “balikbayan” (returning Filipino) box, among others.

On the same platform, the BoC maintained the average response time of 0.84 day per ticket and average resolution rate of 4.31 days.

The 8888 was established to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape as defined under Republic Act No. 9485, as amended by RA No. 11032. The public can also log their reports on corruption activities of any national government agency and other government corporation, financial institution, or instrumentalities.

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