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Customs reactivates customer hub at CMEC subport to hasten parcel importations

Philippines | National

Customs reactivates customer hub at CMEC subport to hasten parcel importations

By Betheena Unite

A customer care center will be reactivated this month at the Bureau of Customs Sub-Port of Central Mail Exchange Center (CMEC) to hasten parcel importations during the yuletide season.

Bureau of Customs (MANILA BULLETIN) — Bureau of Customs
(MANILA BULLETIN)

The CMEC customer care center will open to cater to all transacting clients and attend to their inquiries and concerns in a bid to ease processing of parcels this Christmas season.

According to the bureau, the center will be equipped with information desks, joint directories, informative monitors, among others, to complement stakeholders' awareness of importation processes.

A coordination meeting was conducted by the BOC-CMEC with the Philippine Postal Corporation (PHLPost) to shed light on existing issues being experienced from the receiving of parcels to the claiming procedure.

“As a result, several programs are now being enhanced and developed to aid the stakeholders in managing their parcels,” the bureau said.

It added that a study on the implementation of online payment of taxes at the Central Mail Exchange Center of parcel importations is under way to provide more options to clients and improve facilitation of trade and collection of revenue.

“Concurrent with these initiatives, the CMEC also maximizes its information dissemination capability through placement of monitors, and process flow charts in conspicuous areas in the CMEC. An existing Customer Care unit is also operational to immediately attend to concerns of postal item claimants while waiting for the inauguration of a new Customer Care Center,” the bureau said.

“The BOC-CMEC also improved its examination and assessment areas, lobby for claimants and current offices to provide backbone to the foregoing initiatives, and will continue to be in support of the full automation and modernization programs of the Bureau of Customs,” the bureau added.

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