Frequently asked questions (FAQs) on RFID tag installation

1.     Is the installation of RFID going to be done only until December 1?

No.  December 1 is the deadline for toll operators that are able to implement 100% cashless transactions on the toll roads. The installation of RFID stickers will continue even beyond December 2020, especially for first-time toll road users and for new vehicles.

2.     How and where are RFID stickers installed?

There are different ways for having RFID stickers installed:

-         Book an appointment online and proceed to the installation site at the scheduled time in your area.

-         Walk into the installation sites that are not covered by the online appointment system.

-         Arrange for an off-site RFID sticker installation (*this is upon request and subject to availability of schedule).

-         Have the RFID sticker installed in the appropriate lane in the toll gate, or at the installation site or tent adjacent to the toll booths.

3.     There are many who are panicking because the online appointment schedule for RFID installation is already full.  Will my vehicle still be allowed inside the toll road on December 1 even without an RFID sticker?

If the slots in the online appointment systems for RFID installation are full, there is no need to panic. If you don’t have an RFID by December 1, the RFID sticker will be installed on your vehicle right there at the toll gate. RFID installation lanes await you at the toll gates, and there are personnel fielded and assigned by the toll operators who will install the RFID stickers.

If need be, the toll operators are prepared to convert all toll lanes as RFID stickering lanes starting on December 1. This means that, if you are a motorist whose vehicle does not have an RFID sticker and you enter a toll gate on December 1, whatever lane you may enter or queue in, an RFID sticker will be installed on your vehicle.

If this is not done right at the toll gate, an RFID sticker will be installed at the installation site or tent before or after the toll gate.

Starting December 1, 2020 and until January 11, 2021, RFID sticker installation will be done everyday, on a 24 by 7 basis, on all toll lanes or booths near the toll gates.

4.     Will apprehensions be made at the toll gates starting December 1 of owners of vehicles without RFID stickers?

No apprehensions of owners of vehicles without RFID stickers will be made in the period from December 1, 2020 until January 11, 2021.

After January 11, 2021, not all lanes at the toll gates would be converted into stickering lanes. Only one or two lanes, or one installation tent before the toll gate entrance will be designated for stickering. Toll operators will provide large signage clearly visible to motorists so they could easily spot the stickering lanes or tents.

This signage should be followed as they could be issued tickets if they enter the RFID ONLY lanes, especially if they cause inconvenience to vehicles queueing behind them.

5.     For those motorists coming from distant provinces or those who rarely or infrequently use the expressways (toll roads), do they still need to have RFID stickers installed on their vehicles?

All vehicles passing through the expressways (toll roads) are required to have RFID stickers. If the motorist is from a far-flung province, he or she may have the RFID sticker installed only at the time of entry into the expressway (toll road). Stickering lanes would still be available even beyond the transition phase ending on January 11, 2021.

6.     What happens if there is “insufficient load” on the RFID at the time the vehicle would use the expressway (toll road)? Will such vehicle be barred from entry?

During the transition period from December 1, 2020 until January 11, 2021, the barrier will be raised to allow the entry of vehicles with insufficient load balance.

The motorist may re-load upon entry at the toll booth --- or the vehicle will be allowed to pass the gate, the vehicle will be stopped at a safe area of the expressway where tollway personnel will upload using a top-up loading device.

7.     Is there an expiry date for the RFID load?

No.  There is no expiry date for the RFID load.

8. What numbers may we call for questions or complaints regarding the RFID installation, load and process?

If you have any concern or question, you may call the following numbers or refer to the following contact details:


Phone 8-555-7575 and 1-35000


 Facebook DM:

NLEX Corp.

Easytrip Services Corp./ easytripph


Autosweep: (02) 5-318-8655 (TOLL)



Landline. 02 8631-5901

Smart: 0919-560-9527

Globe: 0915-163-6468

Please take note of the following:

Monday to Friday, 8 a.m. to 5 p.m. for telephone calls.

Before 8 a.m. or after 5 p.m., you may text or message Smart/Globe/TRB FB or Twitter or email to:

9.     After the transition period and a vehicle will insist on using the RFID only lane even without an RFID sticker, what traffic violation would be cited against the erring motorist?

A traffic citation ticket will be issued for Disregarding Traffic Sign or Obstruction, depending on whether trailing vehicles have been obstructed.

Motorists are reminded that after the end of the transition period on January 11, 2021, a specific RFID stickering lane or RFID installation site near the toll booth will be provided for installing stickers on vehicles.

10.Does DOTr have a plan to unify or integrate the RFID system used on expressways or toll roads?

Yes, this has been an ongoing DOTr project since 2017, and it’s called the “Toll Interoperability Project, with three phases, as follows:

• Phase 1 – Implementation of Cashless payments

• Phase 2 – One RFID and two wallets (the single RFID will be readable both on north and south expressways, but you still need to maintain two wallets, meaning you have to purchase load for each toll system)

• Phase 3 – One RFID and one wallet