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Manila Bulletin devider Philippines devider National devider SSS sets new guidelines for online filing of retirement benefit claims

SSS sets new guidelines for online filing of retirement benefit claims

Published Jul 29, 2020 04:54 pm

State-run pension fund Social Security System (SSS) has set new guidelines for the online filing of retirement claim applications (RCAs) to assist members in availing themselves of benefits safely and conveniently.

Social Security System
(MANILA BULLETIN FILE PHOTO)

SSS President and CEO Aurora Ignacio issued on Monday Circular No. 2020-018 which expanded the coverage of the online RCA submission option using the My.SSS web portal at www.sss.gov.ph and increased the bank options for the disbursement of retirement benefits. 

"Our goal through this initiative, along with other digital transformation efforts of the SSS, is to improve the delivery of our services to our stakeholders by making them more accessible through the use of technology. Moreover, we see digital technology as an essential tool during and beyond this COVID-19 pandemic," Ignacio said in a statement.

Under the new guidelines, employee-members who are at least 60 to 64 years old and separated from employment, except for underground or surface mineworkers and racehorse jockeys, may now submit their RCAs online.

Also qualified in the new guideline are members who are at least 65 years old and have already submitted their RCAs online effective September, 2015, as well as overseas Filipino workers and voluntary members who are at least 60 years old since December 2018, the SSS added.

According to Ignacio, members must be registered at the My.SSS web portal on the SSS website and must have an enrolled disbursement account with the SSS through the Bank Enrollment Module (BEM). Both online services may be accessed under the E-services tab upon logging in at the said web portal.

"To qualify for the online submission of RCAs, a member must have at least 120 monthly contributions before the semester of the month of submission of the claim, for monthly pension, or at least one monthly contribution, for lump sum benefit; has an SS number that is not canceled; has no outstanding Stock Investment, Privatization, Educational or Vocational Technology loan balance; has no dependent child/children; is not an underground/surface mineworker or racehorse jockey; and not a self-employed member below 65 years old," Ignacio explained.

Meanwhile, online applications of employee-members, at least 60 to 64 years old, with contributions before or up to the month of retirement must be certified by their latest employer through the employer's My.SSS web account. Otherwise, Ignacio said the RCA will not be processed without the certification of the employer.

"For members who have worked as an underground or surface mineworker for at least five years, whose optional retirement age is at 50 years old effective April 27, 2016; members who have worked as a racehorse jockey for at least five years, whose retirement age is at 55 years old effective 24 May 2016; and self-employed members below 65 years old must submit their retirement benefit application at SSS branches because they need to present or submit additional documents for their claims," she said.

Ignacio added that for members who are not qualified to submit their RCAs online and those who were required to submit additional documents may schedule an appointment with any SSS branch of their choice to submit their claims.

The SSS said that the retirement benefit claims will be released through the member's Unified Multi-Purpose Identification (UMID) Card enrolled as an ATM card, or through their preferred disbursement channel enrolled in the BEM such as PESONet participating banks, Union Bank of the Philippines Quick Card, electronic wallets, and remittance transfer or cash payout outlets.

For more information, the SSS encouraged members and employers to call their hotline at 1455 or Interactive Voice Response System at 7917-7777, or visit their social media pages and website.

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