Globe gives 30-day bill payment extension for postpaid subscribers

Published March 16, 2020, 12:00 AM

by manilabulletin_admin


With everyone reeling from the economic impact of COVID-19, Globe Telecom Inc. is giving all its mobile and broadband pre-paid, customers, including business and enterprise clients nationwide, an extra 30 days from the due date to settle their monthly bills.

“It’s one less worry for our customers, especially during these difficult times,” remarked Ernest Cu, Globe President and CEO. “We understand that during these difficult times, the need to be connected and informed on the latest developments in the fight against the global pandemic is very important to everyone.”

The move is in support of the government’s call for people especially in Metro Manila to stay at home and practice social distancing to minimize possible exposure to the virus.

To track down data usage, subscribe to offers in order to get more data, or pay bills, Globe customers may download and use the GlobeOne app or the Globe At Home app free of charge. GCash is also an available option to settle their bills at their own convenience.

Aside from the 30-days bill payment extension, Globe has provided free and unlimited internet connection via its GoWiFi services at select hospitals in Metro Manila to help medical frontliners, patients and their loved ones remain connected and informed.

Until April 15, 2020, GoWiFi will be available in Manila at the Chinese General Hospital, the Metropolitan Medical Center, Philippine General Hospital, Manila Doctors Hospital, QualiMed Manila – PGH Area, Gat Andres Bonifacio Memorial Medical Center, Ospital ng Tondo and Ospital ng Maynila.

In Makati, GoWiFi is available at the Ospital ng Makati; in Taguig, at the Manila Naval Hospital andSt. Luke’s Medical Center – Global City; in Pasig, at The Medical City and Pasig City General Hospital and in San Juan, at the Cardinal Santos Hospital and the San Juan Medical Center.

In Quezon City, it is available at the Philippine Heart Center, the Lung Center of the Philippines, the National Kidney and Transplant Institute, St. Luke’s Medical Center and Capitol Medical Center.

Globe customers can also access the official sites of the Department of Health (DOH) and the National Disaster Risk Reduction and Management Council (NDRMMC) free of data charges to stay updated on the latest pronouncements coming from the government on COViD-19.

Likewise, Globe and TM customers who subscribed to KonsultaMD may get in touch with a doctor via the 79880 telehealth hotline without incurring mobile call charges. KonsultaMD has removed the P1 per minute charge for calls to the 79880 mobile hotline to make it easier for the public to avail of medical advice anytime they want to. Aside from convenience, this service aims to decongest hospitals and immediately get medical advice especially on symptoms of COVID-19.

As more companies implement telecommuting and work from home, Globe continues to remind customers to be conscientious when using the internet by avoiding the use of torrent as this practice hogs bandwidth and negatively affects other internet users.