Majority of gov't agencies got favorable satisfaction ratings
Published Jul 24, 2019 12:00 am
By Bernie Cahiles-Magkilat
Majority or 61 percent of 69 government agencies got favorable satisfaction ratings in their performance with most economic offices landing in the top ten spots led by the Bangko Sentral ng Pilipinas (BSP)while the Metropolitan Waterworks and Sewerage System (MWSS) was at the bottom of the list, a recent survey by the Makati Business Club (MBC) revealed.
The MBC Executive Outlook Survey (EOS), which covered 100 executives from 100 companies, asked respondents whether they were satisfied or not satisfied with the performances of 69 government agencies in the past year (from July 2018 to June 2019). Thus, the survey results provide a snapshot of the business sector’s perception of public sector services and leadership of President Duterte’s administration.
This was the first time that MBC conducted the EOS survey in the Duterte administration. The last time the annual EOS was conducted was in 2015, almost the end of the Aquino administration. The latest survey was conducted in partnership with the Management Association of the Philippines.
Bangko Sentral ng Pilipinas had by far the highest satisfaction rating at 97 percent, an improvement from its 95.4 percent grade in the August 2015 survey. In March, Benjamin Diokno took over as governor following the passing of Nestor Espenilla in February.
MWSS finished last with a net satisfaction rating of 21.9 percent, a decrease from 29.7 percent grade it got in 2015. The performance of MWSS as bottom scraper could be largely due to the water supply shortage experienced in Metro Manila this year.
While majority of government offices received positive grades from businessmen, the Office of the President was ranked 45th among the 69 government agencies or below the median of 35.
The OP got a failing grade of 49 percent as against a higher 64.5 percent the Aquino administration got in the September 2015 survey, or a year before he stepped out of office in June 2016.
Joining BSP this year in the Top 5 are the National Economic and Development Authority with 85 percent “satisfied” rating followed by a non-economic function agency the Philippine Atmospheric, Geophysical, and Astronomical Services Administration with 84 percent satisfaction rating, although lower than its 2015 grade of 89.4 percent. The other non-economic government agency that made it in the top ten was the Armed Forces of the Philippines with 78.7 percent, a marked increase from the previous 60.9 percent grade.
The Department of Trade and Industry finished fourth with 83 percent, and Philippine Statistics Authority with 81 percent. Rounding the Top 10 are the Department of Finance, Board of Investments, Department of Tourism, and, tied on the 10th spot, the Securities and Exchange Commission and the Philippine Economic Zone Authority. In the 2015 EOS, BSP also came out as the top performer.
MBC noted a few significant movements in the satisfaction ratings for some agencies including an improvement particularly for the Office of the Vice President, which ranked 14. The Office of the VP also markedly increase its satisfaction rating of 75 percent versus a poor 11.9 percent net satisfaction rating in 2015. The Department of Transportation also vastly improved its grade with 50 percent grade from a failing 19 in 2015).
The survey also showed some notable drops includes the Department of Foreign Affairs (42% from 89.4%) and Department of Labor and Employment (44% from 79.4%).
Twenty-five out of the 69 government agencies and institutions had a negative satisfaction rating, including the bottom five: Presidential Communications Operations Office, Department of Agriculture, House of Representatives, Bureau of Customs, and, in last place, the MWSS.
Their negative ratings could be related to the spike in rice prices, fueling inflation after the government failed to import sufficient rice.
Seven agencies were first-timers, including the Bases and Conversion Development Authority, which debuted at No. 12, Philippine Competition Commission, at No. 26, and Department of Information, Communications and Technology at No. 41. PCC and DICT were organized after 2015.
MBC executive director Coco Alcuaz said that the survey provides a snapshot of business sector’s perception on the current government leadership and public service.
“We are pleased to revive the EOS to help agencies assess and improve their performance especially following the creation of the Anti-Red Tape Agency (ARTA).”
The Second Semester 2019 MBC Executive Outlook Survey was conducted from 19 June 2019 to 22 July 2019.
The MBC Executive Outlook Survey (EOS), which covered 100 executives from 100 companies, asked respondents whether they were satisfied or not satisfied with the performances of 69 government agencies in the past year (from July 2018 to June 2019). Thus, the survey results provide a snapshot of the business sector’s perception of public sector services and leadership of President Duterte’s administration.
This was the first time that MBC conducted the EOS survey in the Duterte administration. The last time the annual EOS was conducted was in 2015, almost the end of the Aquino administration. The latest survey was conducted in partnership with the Management Association of the Philippines.
Bangko Sentral ng Pilipinas had by far the highest satisfaction rating at 97 percent, an improvement from its 95.4 percent grade in the August 2015 survey. In March, Benjamin Diokno took over as governor following the passing of Nestor Espenilla in February.
MWSS finished last with a net satisfaction rating of 21.9 percent, a decrease from 29.7 percent grade it got in 2015. The performance of MWSS as bottom scraper could be largely due to the water supply shortage experienced in Metro Manila this year.
While majority of government offices received positive grades from businessmen, the Office of the President was ranked 45th among the 69 government agencies or below the median of 35.
The OP got a failing grade of 49 percent as against a higher 64.5 percent the Aquino administration got in the September 2015 survey, or a year before he stepped out of office in June 2016.
Joining BSP this year in the Top 5 are the National Economic and Development Authority with 85 percent “satisfied” rating followed by a non-economic function agency the Philippine Atmospheric, Geophysical, and Astronomical Services Administration with 84 percent satisfaction rating, although lower than its 2015 grade of 89.4 percent. The other non-economic government agency that made it in the top ten was the Armed Forces of the Philippines with 78.7 percent, a marked increase from the previous 60.9 percent grade.
The Department of Trade and Industry finished fourth with 83 percent, and Philippine Statistics Authority with 81 percent. Rounding the Top 10 are the Department of Finance, Board of Investments, Department of Tourism, and, tied on the 10th spot, the Securities and Exchange Commission and the Philippine Economic Zone Authority. In the 2015 EOS, BSP also came out as the top performer.
MBC noted a few significant movements in the satisfaction ratings for some agencies including an improvement particularly for the Office of the Vice President, which ranked 14. The Office of the VP also markedly increase its satisfaction rating of 75 percent versus a poor 11.9 percent net satisfaction rating in 2015. The Department of Transportation also vastly improved its grade with 50 percent grade from a failing 19 in 2015).
The survey also showed some notable drops includes the Department of Foreign Affairs (42% from 89.4%) and Department of Labor and Employment (44% from 79.4%).
Twenty-five out of the 69 government agencies and institutions had a negative satisfaction rating, including the bottom five: Presidential Communications Operations Office, Department of Agriculture, House of Representatives, Bureau of Customs, and, in last place, the MWSS.
Their negative ratings could be related to the spike in rice prices, fueling inflation after the government failed to import sufficient rice.
Seven agencies were first-timers, including the Bases and Conversion Development Authority, which debuted at No. 12, Philippine Competition Commission, at No. 26, and Department of Information, Communications and Technology at No. 41. PCC and DICT were organized after 2015.
MBC executive director Coco Alcuaz said that the survey provides a snapshot of business sector’s perception on the current government leadership and public service.
“We are pleased to revive the EOS to help agencies assess and improve their performance especially following the creation of the Anti-Red Tape Agency (ARTA).”
The Second Semester 2019 MBC Executive Outlook Survey was conducted from 19 June 2019 to 22 July 2019.